Dwelly - Head of Launch
Requirements
• A senior operator with 10+ years of experience, including significant time in venture-backed, high-growth businesses. • A proven record of launching and scaling markets, functions, or business lines from zero: new country launches, new market entries, or post-acquisition integrations. • Experience building and leading teams through rapid growth, including hiring and developing managers. • A track record of designing scalable operating processes and playbooks that others can run repeatedly, not just one-off fixes. • Comfortable owning trading P&L across a multi-site portfolio, not just running integration projects. • An excellent communicator who knows how to deliver delicate messages in stressful settings, including on the day an acquisition is announced to staff. • Hungry for data, with a structured, analytical, and data-driven approach. • A "get things done" attitude with the flexibility to balance strategic planning and hands-on execution. • UK-based with the willingness to travel nationwide more than 50% of working time. • Growth Potential: Dwelly is at the start of its journey. As the business expands internationally, this role has a clear pathway to leading all launch functions in the UK, spanning acquisitions of every size and the partner service line as well as being a key figure in the international expansion. Join us at Dwelly and play a pivotal role in transforming the rental experience. • Growth Potential: • What is it like being a Dwell-er • Feel free to check out Dwelly Core Principles. That’s about what we believe in, how we operate and make decisions. • What we offer is not a fancy office or a static workplace. Instead, this is solving one of worlds’ most complex problems in the largest consumer industry in the world (residential rentals), to improve the experience for >30% of households (>5M in the UK, and >100M including EU and US) that live in rental homes. • This is about disrupting the largest, most antiquated industry in the world, with one of the strongest operational and technical teams that exist in the UK and the EU. We work hard, and we shoot for extremely ambitious results. But we want people to be proud of what they’ve built and be able to look back and say one day “hell yeah, that was me that did it all”. • Customer obsession rather than competitive focus • Passion for invention • Operational excellence • Long-term thinking • Long-term thinking • Compensation & Benefits: Competitive salary with equity options
Responsibilities
• Build the launch engine. Design, document, and continuously improve the playbooks, tooling, and metrics that make onboarding and integration repeatable across a high volume of small and mid-size acquisitions. • Build the launch engine. • Run the pre-integration portfolio. Own the day-to-day performance of acquired businesses awaiting integration, delivered through your Launch Managers: BAU operations, trading P&L, people management, and early synergy capture. • Run the pre-integration portfolio. • Completion announcements and staff communications. Build the completion day framework and communications playbook, executed by your Launch Managers. In the early months, be in the room yourself on completion day, establishing rapport with the agency owner, the management team that stays post acquisition, and the agency staff; over time, your team carries this standard and you attend the largest or most sensitive completions. • Completion announcements and staff communications. • People transitions. Build the framework for identifying key talent to retain in the integrated businesses and for managing employee transitions for those not continuing with Dwelly, executed by your Launch Managers. You personally handle the most complex or sensitive cases and set the standard for a respectful, human-centred approach throughout. • People transitions. • Establish status quo agency performance. Ensure that right after acquisition your team establishes the baseline of the business (landlord managed portfolio, revenues, and so on) as well as baseline user experience metrics, then design and suggest ways to improve both. • Establish status quo agency performance. • Integration and client migration management. Lead your team in running multiple integration projects simultaneously: data transfer, process migration, and onboarding communications. You unblock the operational roadblocks your Launch Managers cannot, so every integration step is completed efficiently with minimal customer churn. • Integration and client migration management. • Operational and administrative oversight. Ensure your team coordinates and executes tasks such as accounting consolidation, office and car lease terminations, and other administrative clean-up, setting each integration up for long-term success. • Operational and administrative oversight. • Build and lead the team. Hire, develop, and coach Launch Managers and Launch Associates, growing the team in step with deal flow. • Build and lead the team. • Launch the partner service line. Own the rollout of Dwelly systems and processes into partner agencies under our platform-as-a-service model. • Launch the partner service line. • Improve the platform. Work with the product team to continuously improve the integrations framework and map out processes not yet supported. • Improve the platform. • Deputise for the Director of Launch. Act as their right hand across the Launch function, representing the team with senior stakeholders when needed. • Deputise for the Director of Launch.
Benefits
• By applying for this position, you consent to the processing and storage of your personal data for recruitment purposes for up to 365 days, in accordance with our data retention policy and applicable data protection laws.
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