Customer.io - Director, Engineering

Remote - Americas Remote$230k - $270k1mo ago

Remote Director NA Software Director of Engineering Customer.io

Requirements

• 12+ years of software engineering experience, with 8+ years leading engineering teams • At least 4+ years managing engineering managers and/or directors • Proven track record of taking complex, custom platform initiatives from zero-to-one at a SaaS or marketplace company — you've built something from near-nothing and seen it through to production at scale • Deep understanding of SaaS software architecture, cloud-native infrastructure, and the tradeoffs that come with building in-house vs. buying • Experience in domains requiring real platform complexity — not just feature development, but systems that other parts of the business depend on • Ability to translate technical complexity into clear strategy and communicate effectively with both engineers and executives • Strong track record building high-performing teams: hiring, developing talent, creating career paths, and navigating team transitions with care • Demonstrated AI-native leadership — not just personal fluency, but a track record of bringing AI-first development practices into how your team works • Comfort operating in ambiguity and making difficult tradeoffs between competing priorities • Experience at high-growth SaaS companies; you have delivered results at a startup • Track record of shipping in high-velocity product orgs where your domain was treated as a first-class engineering concern • Experience in the domains of audience segmentation, customer data platforms (CDPs), self-service or growth

Responsibilities

• Own the vision, roadmap, and execution for Customer.io's billing platform: a custom, in-house system built for real SaaS complexity — usage-based billing, subscription management, and multi-tier pricing • Partner with Product, Finance, and Engineering leadership to align billing strategy with company goals and unlock Customer.io's next phase of growth • Make build-vs-buy decisions with conviction, and lead the team through them • Mentor and develop engineering managers and senior technical leaders on your team • Drive a culture of accountability, transparency, and continuous improvement across the org • Leverage AI tools to accelerate team velocity and bring an AI-native perspective to how the team builds

Benefits

• We believe in transparency. Starting salary for this role is $230,000-$270,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment. • We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more. • 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family • 16 weeks paid parental leave • unlimited PTO • Our Process • No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision. • Application - We review everyone with care. • Application • Recruiter Call (30 mins) - Let's chat about what you're looking for, your leadership style, and how we work. • Recruiter Call (30 mins) • Hiring Manager Interview (60 mins) - Deep dive into your experience leading teams, your technical philosophy, and how you think about building organizations. • Hiring Manager Interview (60 mins) • People Partner Interview (60 mins) - Explore your leadership style, management philosophy, and approach to supporting high-performing teams with our engineering people partner. • People Partner Interview (60 mins) • Technical Interview (60 mins) - Engage in a collaborative system design conversation focused on scaling challenges. • Technical Interview (60 mins) • Take-Home Assignment - Submit a short written retrospective on a project you’ve led as an Engineering Manager. • Take-Home Assignment • Retrospective Review Call (60 mins) - We’ll use your written submission as the foundation for a deeper conversation. • Retrospective Review Call (60 mins) • All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.