uipath - Customer Success Manager - Public Sector

• Federal Experience: 3+ years of experience working with federal, public sector, defense, or intelligence clients with demonstrated passion for federal mission work • Consultative Background: Proven track record in customer-facing consultative roles (this is not an entry-level CSM position) • Demonstrated ability to manage post-sale customer relationships, drive adoption, and guide customers toward measurable business or mission value • Strong program orchestration skills, including experience managing milestones, risks, dependencies, executive updates, and cross-functional workstreams • Ability to build trusted relationships with both technical stakeholders and executive sponsors • Strong communication skills, including the ability to translate technical complexity into clear business and mission impact • Comfort operating in ambiguous, fast-moving environments where priorities, stakeholders, and technical constraints may evolve quickly • A proactive, delivery-minded approach to solving problems and keeping customers moving toward successful outcomes • Adaptability: Ability to thrive in UiPath's evolving customer success model • Previous experience deploying UiPath automations in a federal environment • Experience navigating legacy system integrations, network access, test environments, security reviews, accreditation constraints, or production deployment blockers • Familiarity with UiPath products, automation lifecycle practices, agentic automation, AI-enabled workflows, or RPA program operations • Familiarity with software engineering, systems integration, technical deployment, DevOps, automation development, or solution engineering • Experience working with federal system integrators or consulting partners (e.g., Protiviti, Deloitte, Accenture Federal) • Experience supporting executive business reviews, value scorecards, adoption plans, renewal motions, or expansion strategy • Located in the DMV area (DC, Maryland, Virginia, Pennsylvania) • Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned. • Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected. • We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy https://www.uipath.com/legal/trust-and-security/privacy-policy.