Envoy Global, Inc. - UK Account Manager

London, England, United Kingdom£45k - £55k/year1mo ago

In Office Mid EMEA Transportation Legal Account Manager Microsoft Office Salesforce Zendesk Account Management Customer Success

Requirements

• 2+ years of experience in account management, customer success, client service, or immigration‑related roles • Strong interest in corporate immigration or global mobility (experience a plus) • corporate immigration or global mobility • Excellent communication, organisation, and attention to detail • Ability to manage multiple priorities in a regulated, deadline‑driven environment • Proficiency in Microsoft Office; experience with Salesforce, Zendesk, or similar tools preferred

Responsibilities

• Act as the primary day‑to‑day contact for assigned clients, under Strategic Account Manager direction • Support corporate immigration workflows, case tracking, reporting, and compliance through the Envoy platform • Resolve client inquiries related to platform use, immigration processes, billing, and reporting • Manage escalations and coordinate with internal teams and law firm partners • Prepare and analyse immigration data (cases, expirations, spend, engagement) • Deliver client trainings and support Account Business Reviews (ABRs) • Maintain accurate client records and document client sentiment in Salesforce