neuron7 - Pre-Sales – Principal Solution Consultant | Field Service & AI Agents | USA - Remote
Requirements
• Pre-Sales Experience: 5+ years of experience in Solution Consulting / Sales Engineering for SaaS product companies. Must have enterprise selling experience and know how to navigate complex, multi-stakeholder sales cycles. • Complex Service Domain Knowledge: You speak the language of Service. You have deep functional knowledge of Contact Center and Field Service use cases. You understand the nuances of triage, dispatch, parts management, and the "break-fix" lifecycle. • Industry Experience (Big Plus): Experience working with customers in Manufacturing, Medical Devices, or High Tech (Telco, Media, Technology) is highly preferred. You understand the specific pressures of these verticals (e.g., FDA regulations in Med Device or SLA penalties in Telco). • Ecosystem Expertise: Functional knowledge of the ServiceNow, Salesforce (Service Cloud/FSM), Microsoft Dynamics, or Oracle CX ecosystems. You understand how large enterprises manage customer service tickets and field work orders. • Technical Aptitude: Ability to read and understand data structures. You are comfortable discussing APIs, data ingestion, and cloud security with IT stakeholders. • Communication: Exceptional presentation skills. You can command a room of executives just as well as you can whiteboard a workflow with service managers. • What We Do and Value: • At Neuron7.ai, we prioritize integrity, innovation, and a customercentric approach. Our mission is to enhance service decision-making through advanced AI technology, and we are dedicated to delivering excellence in all aspects of our work. • Our Commitment to Diversity and Inclusion: • Neuron7.ai is committed to fostering a diverse and inclusive workplace. We ensure equal employment opportunities without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital status, or any other characteristic protected by law. • PRINCIPAL SOLUTION CONSULTANT (PRE-SALES) • NOTE :Applicants must be currently authorized to work in the United States on a full-time basis. • LOCATION & TRAVEL, 100% remote position, Up to 30% travel for:,Customer meetings and presentations • In-person office trainings in San Jose, Industry conferences
Responsibilities
• Discovery & Diagnosis: Lead deep-dive discovery sessions to understand the prospect's current Contact Center and Field Service workflows, data availability, and pain points. • Tailored Demonstrations: Configure and deliver compelling product demonstrations that address specific customer use cases, moving beyond generic product capability reviews to show actual business impact. • Proof of Concept (POC) Management: Define success criteria and manage the scope of Pre-Sales POCs. You will work side-by-side with customer Subject Matter Experts (SMEs) to validate AI predictions and collect iterative feedback, ensuring full alignment on the value delivered prior to the final executive readout. • Value Engineering: Partner with the sales team to build ROI models, helping prospects quantify the value of improving metrics like First Time Fix Rate, Truck Rolls, and Average Handling Time. • Technical Validation: Own the technical win. Lead responses to RFPs, RFIs, and InfoSec questionnaires, ensuring the customer is comfortable with our architecture and security. • Market Feedback: Act as the feedback loop between the market and the Neuron7 Product team, advocating for new product capabilities that will help close future business.
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT