BVNK - Technical Implementation Manager - APAC

• Lead customer implementation kickoffs and establish clear governance and ways of working for the delivery process. • Guide customers through integration with BVNK’s APIs, webhooks, authentication methods, and payment infrastructure. • Provide technical guidance and best practices throughout implementation while ensuring alignment with the solution agreed during the sales process. • Coordinate testing, sandbox integration, configuration, certification, operational readiness, and production launch activities. • Act as the primary point of coordination between customers and BVNK teams during implementation. • Work closely with Engineering, Product, Compliance, Operations, and other internal teams to resolve implementation blockers and dependencies. • Troubleshoot technical integration issues and coordinate escalation to specialist teams where required. • Proactively identify risks to scope, timeline, or launch readiness and establish clear mitigation plans. • Maintain clear communication with customer and internal stakeholders regarding implementation progress, risks, decisions, and next steps. • Manage changes to implementation scope and ensure material changes are appropriately assessed and agreed. • Ensure customer implementations meet BVNK’s technical and operational standards before production launch. • Create repeatable implementation processes, playbooks, documentation, and best practices that improve time-to-live and scalability. • Identify recurring implementation friction and provide structured feedback to Product, Engineering, and Solutions Engineering. • Conduct a structured post-launch handoff to the appropriate ongoing customer owner once implementation objectives have been achieved. • What we need from you: • Strong technical understanding of APIs, webhooks, authentication, data flows, and software integrations. • Experience in technical implementation, delivery, integration management, professional services, technical project management, or a similar customer-facing role. • Strong understanding of payments infrastructure and payment flows; experience with stablecoins, digital assets, or crypto payment rails is highly advantageous. • Proven ability to manage complex customer implementations involving multiple technical and business stakeholders. • Strong project and program management skills, with the ability to establish plans, manage dependencies, and drive customers and internal teams toward deadlines. • Ability to troubleshoot technical issues and work effectively with Engineering and Product teams to resolve blockers. • Excellent customer communication skills, including the ability to set expectations and manage difficult conversations when timelines or requirements change. • Strong organizational and prioritization skills with the ability to manage multiple concurrent implementations. • Ability to identify risks early, escalate appropriately, and maintain accountability across cross-functional teams. • A proactive, ownership-oriented mindset focused on achieving successful customer outcomes and reducing time to value. • What you can expect from us: • Fair and competitive salary at every stage of your growth • Flexible working hours, with hybrid working at its heart • A culture built on passionate, growth-minded people • A flexible approach to holiday • Opportunities to travel to our offices around the world • An open and creative environment where you can help us define the future of BVNK, its culture, and its opportunity sets • At BVNK, we are focused on building a diverse and inclusive team. While you may not meet all of our requirements, we’d encourage you to apply if you meet the majority of our expectations. You may be a great fit for this role or another role in our team.