Anthropic - Head of Customer Success, APAC

• 15+ years of experience in management consulting, technology consulting, professional services or customer-facing advisory roles, with a track record of advising senior client executives on complex transformation programmes. • Experience building and leading multi-market Customer Success or Technical Success organisations, including managing managers • Track record of scaling CS teams across APAC at enterprise software, SaaS or AI/ML companies • Demonstrated ability to balance global alignment with regional localisation across multiple APAC markets and cultures. • Strong people leadership: a clear philosophy on hiring, coaching and developing managers and senior ICs. • Experience owning enterprise customer relationships and driving measurable business outcomes (retention, expansion, adoption) in APAC markets. • Strong executive presence and the ability to represent a company credibly with C-suite stakeholders across APAC. • Excellent cross-functional partnership skills, particularly working across time zones with global leadership teams. • Experience leading Customer Success across APAC • Working fluency in an APAC language (for example Japanese, Korean or an ASEAN language) or a strong record of leading teams that operate in those languages • Experience standing up a CS function in a new APAC market from the ground up • Background in API products, developer platforms or consumption-based business models • Familiarity with AI/ML technologies and the ability to explain complex technical concepts to business audiences • Experience working with APAC hyperscaler, channel and SI partners on joint customer delivery • Track record of influencing global product roadmaps through structured customer feedback from APAC markets • Passion for responsible AI development and deployment • Logistics • Logistics • Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience • Minimum education: • Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience • Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position • Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. • Location-based hybrid policy: • Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. • Visa sponsorship: • We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. • We encourage you to apply even if you do not believe you meet every single qualification. • Your safety matters to us. • How we're different • How we're different • We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. • The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. • Come work with us! • Come work with us! • Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process. • Guidance on Candidates' AI Usage: