sweedpos.com - CRM Administrator
Requirements
• WHAT YOU’LL BE WORKING ON • CRM Administration & Architecture • Own the day-to-day administration, maintenance, and optimization of HubSpot. • Audit and improve the existing CRM architecture, including objects, properties, associations, pipelines, and lifecycle stages. • Identify and resolve structural inconsistencies, outdated configurations, and technical debt. • Perform periodic Salesforce administration, including configuration updates, user management, and troubleshooting. • Maintain consistency between HubSpot, Salesforce, and related business processes. • Data Quality & Management • Maintain accurate, consistent, and reliable CRM data across both platforms. • Conduct regular data audits, cleanup, deduplication, and standardization. • Identify and resolve data inconsistencies, incorrect mappings, and synchronization issues. • Establish and maintain data quality standards and best practices. • Reporting & Analytics • Audit, maintain, and optimize existing HubSpot reports and dashboards • Investigate and resolve reporting discrepancies, incorrect filters, and tracking issues • Ensure CRM data supports accurate business reporting and decision-making • Create or improve reports and dashboards based on business requirements • Workflows & Automation • Maintain, troubleshoot, and optimize existing HubSpot workflows and automations • Identify and resolve automation conflicts, errors, and inefficiencies • Support Salesforce automations and configurations when needed • Implement improvements to existing processes and introduce new automations where appropriate • System Maintenance & Integrations • Provide ongoing CRM support, troubleshooting, and system maintenance • Monitor and troubleshoot HubSpot–Salesforce synchronization and integrations with other tools • Manage CRM user access, permissions, and configuration updates • Collaborate with Sales, Marketing, Customer Success, and other teams on CRM-related requests • Maintain documentation of CRM configurations, processes, and changes • Proactively identify opportunities to improve system reliability, efficiency, and scalability • Strong hands-on experience with HubSpot CRM administration and configuration • Practical experience administering Salesforce, including basic configuration, user management, and troubleshooting • Solid understanding of CRM architecture, data models, objects, properties, pipelines, and lifecycle stages • Experience maintaining and improving existing CRM environments • Strong experience with CRM data management, cleanup, and data quality processes • Experience building, maintaining, and troubleshooting CRM reports and dashboards • Knowledge of CRM workflows, automation, and integration processes • Ability to investigate complex CRM issues, identify root causes, and implement sustainable solutions • Strong analytical thinking, attention to detail, and problem-solving skills • Ability to work independently, prioritize tasks, and take ownership of CRM operations • Good communication skills and experience collaborating with cross-functional teams • Experience managing HubSpot–Salesforce integrations and data synchronization • Understanding of Sales Operations, Marketing Operations, or Revenue Operations • Experience with CRM APIs, third-party integrations, and data mapping • Familiarity with advanced HubSpot features, custom objects, and complex workflows • Experience with Salesforce Flow and advanced Salesforce configuration • Experience working in a B2B SaaS environment • HubSpot or Salesforce certifications • WHAT ELSE MATTERS? • Ownership — You take responsibility for CRM system reliability, data quality, and continuous improvement • Proactive mindset — You identify issues and opportunities for improvement before they become business problems. • Attention to detail — You understand how CRM configuration and data quality impact reporting and business operations • Structured thinking — You can work with complex existing systems, identify root causes, and implement maintainable solutions • Business understanding — You understand how CRM systems support Sales, Marketing, and Customer Success teams • Practical approach — You prioritize sustainable improvements over unnecessary complexity • Adaptability — You are comfortable working with evolving requirements and existing legacy configurations
Benefits
• As Sweed continues to grow, our CRM systems play an important role in supporting business operations, maintaining accurate data, and providing reliable reporting across teams. • We're looking for a hands-on CRM Administrator to maintain, optimize, and improve our existing CRM infrastructure. HubSpot will be the primary focus of this role, while Salesforce will require periodic administration, troubleshooting, and configuration support. • The main priority is to ensure that our CRM architecture is well-structured, data remains clean and consistent, and existing reports, workflows, and integrations function reliably. • Salary in USD (B2B contract with the US company) • 100% remote – We’re a remote-first company, no offices needed! • Flexible working hours – Core team time (US Eastern Time) • 20 paid vacation days per year • 12 holidays per year • 3 sick leave days • Medical insurance after probation • Equipment reimbursement (laptops, monitors, etc.) • 1. Recruiter Call (40 min) • 2. Hiring Manager Interview (60 min) — scenario-based discussion • 3. Technical Interview (60 min) — deep dive into your skills • 4. Intro with the Team (30 min) — cultural fit and collaboration style
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