Octopus Energy Group - Commercial Operations & Risk Manager

• This isn't a "back-office" compliance role. You’ll be a key operator who ensures our products are customer-centric, our processes are slick, and our growth is sustainable. • You’ll work with teams (Sales, Product, Ops) who are experts in their fields but often new to Financial Services; your job is to translate the "why" behind the rules and help them build better products because of them. • Commercial Guardrails: Own the "rules of the game" for our consumer products. You’ll ensure our contracts (Consumer Hire Agreements) and T&Cs are current, compliant, clear, and commercially sound. • Problem Solving: Tackle "edge case" customer issues and business incidents. You won't just fix the immediate problem; you’ll build the automation or process to ensure it doesn't happen again. • Internal Consultant: Act as the first point of contact for the business on FCA-related questions. You’ll help Marketing with promotional approvals and Sales with "how-to" guidance for complex customer journeys. • Product Evolution: Work with Legal and Product teams to launch new features, ensuring we follow a "product governance" path that is fast but compliant. • Background: Experience in a Fintech, financial services startup, or a fast-scaling regulated business in a similar role. You have played a key role in launching or growing new products in a regulated context. • Mindset: You want to play a part in the transition to zero-carbon driving. You don’t just identify problems that are to be solved, you solve them too either yourself or working with wider team • This is an individual contributor role, reporting into the Head of Consumer.