Kraken - Change Oversight & Third Party Operations Manager

• 5+ years of experience in IT risk management, operational risk, IT audit, technology governance, operational resilience, procurement, or a related discipline, ideally within a financial services, fintech, or crypto organisation, or a consulting/audit environment. • Strong understanding of IT general controls, change management processes, testing and validation standards, and operational risk management frameworks. • Experience supporting or assessing operational control environments relating to technology governance, regulatory compliance, or operational resilience. • Strong analytical and problem-solving skills, with the ability to assess complex operational or technology risks and translate findings into practical recommendations. • Excellent written and verbal communication skills, including the ability to prepare clear governance reporting and engage effectively with senior stakeholders across business, technology, and control functions. • Experience working cross-functionally with Engineering, Product, Risk, Compliance, Finance, Data, and operational teams. • Comfortable operating in a fast-moving environment with evolving priorities and regulatory requirements. • Systems thinker with an interest in leveraging technology, workflow tooling, automation, and data-driven approaches to support scalable governance and oversight processes. • Strong organisational and coordination skills, with the ability to manage multiple workstreams, stakeholders, and governance activities simultaneously. • Familiarity with governance frameworks and regulatory expectations relating to operational resilience, outsourcing, technology risk, or digital asset regulation (e.g. MiCAR, DORA, PSD2, E-Money Regulations). • Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. • Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. • We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. • Our commitment • Our commitment • Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto. • We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.