blockstream - People Operations Specialist EMEA
Requirements
• Be a trusted and responsive point of contact for employees across the EMEA region • Support employees and managers with HR-related questions, policies, processes, and documentation • Lead onboarding activities and create a seamless and welcoming employee experience • Support employee relations topics with professionalism, care, and consistency • Coordinate engagement initiatives, wellness activities, and internal people programs across multiple countries • HR OPERATIONS & ADMINISTRATION • Maintain highly accurate and confidential HRIS records and employee documentation • Coordinate payroll, benefits administration, and vendor communication across EMEA countries • Support HR compliance activities across multiple jurisdictions, with strong focus on Swiss and broader EMEA HR operations • Manage contracts, letters, employment documentation, and HR administrative workflows • Support the development and maintenance of HR policies, handbooks, and internal procedures • Ensure strong operational accuracy and attention to detail across all HR activities • HR PROCESS IMPROVEMENT & AUTOMATION • Support modernization and automation of HR processes and workflows • Identify opportunities to improve efficiency through technology and AI-driven tools • Assist with the implementation and optimization of HR systems and operational processes • Bring curiosity and interest in how technology can improve employee experience and HR delivery • TALENT & DEVELOPMENT • Support recruiting activities including job postings, candidate communication, interview coordination, and screening • Assist with performance review cycles, goal setting, and employee development initiatives • Coordinate training and learning opportunities across teams • Experience in tech, fintech, SaaS, or blockchain/cryptocurrency environments • Strong multi-country HR experience across EMEA • German and/or French language skills are highly preferred • Experience improving or automating HR operational processes • Exposure to scaling organizations or fast-growth environments • This position requires regular interaction with employees, managers, candidates, and external partners across multiple countries and time zones. The People Operations Specialist EMEA will play a key role in ensuring smooth HR operations, operational excellence, compliance, and a positive employee experience across the region. • Schedule: Monday-Friday, office-based in the centre of Lugano and hybrid 2 days per week.
Responsibilities
• What We Look For In You (Required Qualifications) • 5+ years of experience in People Operations, • Strong familiarity with HR operations, HR administration, HR processes, Learning and Development and employee lifecycle management • Experience supporting payroll, contracts, HR systems, and operational HR workflows • Experience working across multiple countries and jurisdictions within EMEA • Knowledge of Swiss and broader EMEA employment law and HR practices • Excellent organizational skills and exceptional attention to detail • Strong work ethic and ability to manage both strategic exposure and highly administrative tasks with equal professionalism • Strong interpersonal and communication skills with the ability to build trust across the organization • Curiosity and familiarity with technology, AI tools, and HR process automation • Proficiency in HRIS systems and Google Workspace (Ashby experience is a plus) • Excellent English and Italian verbal and written communication skills
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