modal - People Operations Generalist

• Own day-to-day People Operations for our UK employees, including onboarding, employee changes, leave, documentation, and offboarding. • Act as the first point of contact for UK employees and managers, escalating more complex matters as needed. • Partner with payroll, benefits, pension, and other external providers to ensure smooth UK administration. • Keep employee data, documentation, and People processes accurate, compliant, and up to date. • Build and improve UK People processes, policies, and self-service resources as we scale. • Execute global People programs locally, ensuring they work effectively for our UK team. • Own day-to-day office operations in London, collaborating with internal partners (like the Workplace team!) and third party vendors. • Coordinate onsite interviews and the final stages of the candidate experience for UK hires. • Plan and support local employee events and initiatives. • 5+ years of People Operations or HR experience, ideally with experience at multiple fast-growing companies at a similar stage of growth. • Strong knowledge of UK People Operations and employment practices, including payroll, benefits, pensions, and employee lifecycle processes. • Comfortable working independently and taking ownership, with the judgment to know when to escalate or bring in additional expertise. • Highly organized and detail-oriented, comfortably managing multiple priorities in a fast-moving environment. • Strong written and verbal communication skills, with a high level of discretion when handling sensitive employee matters. • A hands-on, flexible approach; you’re comfortable figuring things out, building processes from scratch, and jumping into whatever needs doing. • Experience with office operations, workplace, or recruiting coordination is a plus. • Based in London and comfortable working from the office five days a week (life happens, of course!)