Carwow - People Operations Executive (FTC)
Requirements
• 2+ years' experience in a People Operations / HR administration/payroll role, ideally within a scale-up or high-growth, fast-paced, high-pressure environment. • Hands-on experience processing German payroll and a solid working knowledge of German payroll and employment regulations. Fluent in German and English (written and spoken). • Exceptional attention to detail. Accuracy is the thing you're known for, and you double-check by instinct. • Not put off by admin. You find satisfaction in doing high-volume, detailed work well and consistently. • Highly organised. You juggle multiple priorities and deadlines calmly and never let things slip. • Solution-oriented. You take problems off people's plates, research answers independently, and come up with fixes, not just flags. • Comfortable with AI. You actively use AI tools to work more efficiently and are keen to find new ways to apply them. • Strong communicator. Warm, clear, and helpful, with the discretion to handle sensitive and confidential information. • Confident with people systems and spreadsheets, and quick to pick up new tools. • Experience supporting benefits administration and renewals. • Experience with Hibob and Remote payroll • Exposure to multi-country / international People Operations.
Responsibilities
• This is a great opportunity to build your career in People Operations: you'll take ownership of the day-to-day running of German payroll and the employee lifecycle for Germany, with support and guidance from the wider People Operations team as you grow into a more senior, more autonomous role. • Own the end-to-end processing of our monthly German payroll accurately and on time, from gathering inputs (new starters, leavers, changes, bonuses/commission, absence) through to submission and reconciliation. • Act as the point of contact for our German payroll provider, resolving queries and making sure everything ties out each cycle. • Ensure payroll compliance with German payroll and employment legislation (income tax, social security contributions, and other statutory requirements) and keep on top of regulatory changes. • Maintain meticulous payroll records and support year-end processes and statutory reporting requirements for Germany. • Employee queries & support: • Be the friendly, reliable first responder for questions from our German employees on payroll, benefits, and lifecycle matters, resolving them promptly and clearly in German and English so everyone feels supported. • Advise employees on people policies and processes, escalating the genuinely complex or sensitive with good judgement and discretion. • Spot recurring questions and turn them into self-serve answers, FAQs, and clearer documentation.
Benefits
• Administer our benefits programmes for German employees day to day, including enrolments, changes, leavers, and provider liaison. • Help employees understand and make the most of what's on offer. • Support benefits renewals and improvements, keeping records accurate throughout. • Employee lifecycle: • Process joiners, leavers, and employee changes within Germany, and deliver a smooth, engaging experience across the full lifecycle, including onboarding, contractual changes, family leave, and offboarding. • Prepare accurate documentation (contracts, letters, changes to terms) in line with German employment regulations, and keep our HRIS (Hibob) clean and up to date at all times. • Make sure every touchpoint feels considered, so people have a great experience from day one to their last day. • Data, systems & admin: • Keep our people data accurate, consistent, and audit-ready. You'll treat data quality as non-negotiable. • Produce clear, reliable reports and pull basic insights to support decision-making. • Use AI tools and automation to reduce manual effort, speed up admin, and improve accuracy. • Continuous improvement: • Take ownership of your processes and proactively look for ways to make them simpler, faster, and more reliable. • Suggest and implement improvements to workflows and documentation, leaving things better than you found them.
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