openrouter - Customer Engineer, APAC

• Lead technical discovery calls to understand prospects’ AI/ML architecture, use cases, and requirements, and assess technical fit across API integration, model requirements, data residency, and compliance. • Develop expertise in OpenRouter’s products and solutions, design customized demonstrations, and manage proof-of-concept environments that show how OpenRouter can solve prospects’ specific business problems. • Partner with AEs throughout the sales cycle from discovery through close, including responding to proposals and technical questions and presenting at customer meetings, QBRs, and executive briefings. • Address technical objections and competitive positioning, and support negotiations on technical terms, SLAs, and implementation timelines. • Provide feedback to Product and Engineering on feature requests, competitive gaps, and market requirements to inform roadmap prioritization. • Support technical onboarding and adoption for APAC customers and serve as the regional point person for account health, partnering with US-based teams to identify technical blockers and adoption risks. • Assist customers with technical issues during APAC business hours, including hands-on API and code-level debugging and minimal reproductions, with handoffs to US-based Support and Engineering for deeper investigation or off-hours coverage. • Ability to operate autonomously as a foundational regional contributor while collaborating closely with a globally distributed team, including maintaining flexible overlap with US colleagues for planned training, team meetings, and important customer handoffs. • Experience in a sales engineering role related to AI/ML technologies, LLMs, or machine learning platforms is a plus.