fantasy - Service Design Director - Freelance
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Requirements
• 10+ years in service design, service strategy, or similar consulting roles • Experience designing paid consumer services, memberships, or subscription models at scale • Comfortable leading senior client relationships and navigating complex organizations • Business model thinking alongside service design craft • Sport, hospitality, events, or travel experience is a big bonus • Contract, 3-5 months, starting soon
Responsibilities
• As a Freelance Service Design Director at Fantasy you’ll think beyond ordinary to ship world-class products for world-leading organizations. You will collaborate with talented teams to create experiences that millions of people not only use — but love. • You'll be the strategic lead on a project with a global brand, defining a brand new paid consumer service from scratch: membership models, tiered experiences, pricing strategy, service blueprinting, end-to-end service ecosystem design. This is a client-facing leadership role working directly with VP/GM-level stakeholders. • You're great at designing how services actually work, the tiers, the touchpoints, the business model underneath, and you're equally comfortable in a boardroom and a working session.
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