vultr - Manager, Production Site Reliability Engineering
Requirements
• 10+ years of professional experience in site reliability engineering or infrastructure operations, with at least 2 years in a team lead or management role • Deep experience operating production web stacks at scale. You should be comfortable debugging performance issues across the full request path from load balancer to database • Strong Linux systems knowledge: networking, systemd, package management, firewall configuration, and performance tuning. You should be the person who can figure out why a server is slow and fix it • Track record of building and operating monitoring and alerting systems and driving a culture of observability and proactive incident response • Experience with configuration management at scale (Puppet, Ansible, Chef, or similar) and a strong opinion on what belongs in config management vs. what should be code • Strong written and verbal communication: runbooks, postmortems, incident communications to leadership, and cross-functional coordination with engineering and datacenter operations teams • Experience hiring and building engineering teams: you will be the hiring manager for this team and responsible for its growth and culture • Experience with database replication, backup strategies, and failure modes. You do not need to be a DBA, but you need to understand replication topology, know when a query plan is bad, and be able to lead a database failover without panicking • Experience leading production migrations or major infrastructure transitions: planning, parallel runs, validation, and safe cutover with minimal customer impact • Bonus: experience with Harvester or similar HCI platforms for running production workloads on VMs • Bonus: experience with Redis cluster architecture, failover, and performance tuning at scale • Bonus: experience with HAProxy configuration, keepalived, and load balancing strategies for high-traffic web applications • Bonus: experience with PCI compliance environments and operating systems and networks that handle cardholder data • Bonus: experience writing PHP, even if rusty. Our control plane has significant PHP surfaces and you will be working closely with the teams that maintain them • Bonus: experience with Cloudflare or similar CDN/edge platforms and managing DNS cutover for production services
Responsibilities
• Build and lead the Production Site Reliability Engineering team: hire, mentor, and grow a team of SREs and database engineers responsible for the production control plane • Own the availability, performance, and operability of the production web stack • Lead incident response for production-impacting events; drive postmortems and turn lessons into durable system improvements, runbooks, and alerting • Own configuration management for the production environment, ensuring consistent, repeatable, and auditable infrastructure across all control plane hosts • Partner with engineering teams across the organization to ensure new services are production-ready: observable, deployable, and documented before they reach customers • Drive the control plane re-architecture: stand up new infrastructure, manage parallel runs and cutover, and ensure the new environment meets production readiness standards for monitoring, alerting, and capacity • Set the operational roadmap for the production environment: capacity planning, scaling strategy, disaster recovery, and the evolution of the architecture toward a more distributed, resilient design • Establish and maintain monitoring, alerting, and observability across the production stack and ensure the team has the visibility needed to respond to issues before customers do • Manage the production database and caching environment: replication topology, performance tuning, backup verification, and failover testing • Foster a culture of operational excellence: regular operational reviews, SLO definition and tracking, blameless postmortems, and continuous improvement of runbooks and deployment processes
Benefits
• $140,000 - $160,000 • Final compensation will vary depending on years of experience, background/skill set, location, and applicable laws. • INCLUSION & PRIVACY
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