Pie Insurance - Manager, Premium Audit

• High School diploma required; Bachelor's degree preferred • 5+ years of Workers' Compensation Premium Audit experience required • 6+ years of overall commercial insurance experience required • 3+ years of management or supervisory experience required • Experience managing both internal teams and external vendor relationships preferred • Core Competencies: • Core Competencies: • Management Skills: Proven ability to manage teams through clear expectations, performance measurement, and coaching. Experience leading team leads and individual contributors • Communication: Strong written, verbal, and presentation skills to effectively communicate with internal teams, customers, and external partners • Communication: • Problem Solving: Ability to manage complex audit situations with multiple variables and resolve issues with appropriate urgency • Problem Solving: • Process Orientation: Demonstrated experience in process improvement, workflow optimization, and building effective operational procedures • Process Orientation: • Customer Focus: Strong customer service background with ability to handle escalated situations professionally and empathetically • Customer Focus: • Technical Knowledge: • Deep understanding of Workers' Compensation premium audit principles and state-specific requirements • Knowledge of audit dispute resolution processes and settlement practices • Familiarity with commercial insurance policy administration and billing processes • Understanding of underwriting and pricing impacts of audit results • Experience with audit management systems and reporting tools • Leadership Qualities: • Ability to translate strategic direction into operational execution • Strong decision-making skills with appropriate judgment on escalation matters • Collaborative approach with ability to influence across functions • Results-oriented mindset with focus on continuous improvement • Adaptability to changing business needs and priorities • Technical Proficiencies: • Proficient in G-Suite Tools, Nexus, Slack, and Salesforce • Experience with rvel, and Bureau systems preferred • Strong analytical skills with ability to interpret data and metrics • Ability to travel up to 10% for vendor meetings and training • The use of AI in Application Review: To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. All AI-reviewed applications are still subject to human oversight and decision-making at multiple stages of the process. By submitting your application, you acknowledge and consent to it being reviewed using these AI technologies to assist in our evaluation process. • The use of AI in Application Review: