Flexport - Global Aid Account Manager
Requirements
• 5+ years in account management, business development, or a similar partner-facing role. A background in logistics, supply chain, humanitarian aid, or international development is strongly preferred. • A track record of independently managing and growing a complex, multi-product book of business. • Deep understanding of global trade and supply chain operations across multiple modes. You can speak fluently about ocean, air, trucking, and customs. • Comfort operating without a playbook in ambiguous or novel situations, and the judgment to write the playbook for others once you've solved it. • Strong commercial instincts: you spot growth opportunities before partners ask, and you close them. • Genuine curiosity about the humanitarian and development space. You want to become an expert in aid logistics, not just move freight. • A natural tendency to develop others. Peers and junior teammates get better from working alongside you. • A compliance-first mindset. We operate in a heavily regulated industry, and our partners and regulators need to trust us.
Responsibilities
• Own end-to-end success for a portfolio of complex, multi-modal Flexport.org partner accounts, including partners with significant program growth potential and high operational intensity. • Lead RFP bids and contract renewals end-to-end. • Serve as a true strategic partner to nonprofits, NGOs, and mission-driven organizations, going deep on their supply chain operations to find where Flexport can cut cost, add capability, or move faster. • Lead high-impact business reviews (QBRs/MBRs) that go beyond reporting. Bring market context, multi-modal insight, and recommendations tailored to each partner's mission and constraints. • Drive expansion across Flexport's full product suite, consistently meeting or exceeding program growth and retention targets. • Collaborate with Operations, Pricing, Legal, Trade Lane Management, and other Flexport.org teams on solutions that need internal alignment and creative problem-solving. • Mentor account teammates: share playbooks, join key partner calls, and help the team raise its game. • Use AI-enabled tools to automate and improve internal and partner-facing processes where it makes the work faster or better. • Ownership of Flexport.org's most complex and meaningful partner relationships, the accounts where the impact is biggest. • A visible role in shaping how the Flexport.org account team operates. Your judgment and approach set the standard. • Opportunities to contribute to team playbooks, onboarding content, and process improvements. • A front-row seat on Flexport.org's mission: getting aid to the people who need it, on time. • Competitive compensation, comprehensive benefits, and a vibrant company culture. • The range displayed on each job posting reflects the minimum and maximum target for new hire base salary for the position in the posting's respective region. Our salary ranges are determined by role, level, and location. Within the range displayed, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and / or training. Base salary is just one part of our total rewards package at Flexport, which also includes bonus, equity, and comprehensive benefit offerings such as medical, dental, and flexible time off. • The US base salary range for this position (this does not include bonus, equity and benefits): • $76,000—$95,000 USD • Commitment to Equal Opportunity • At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. • Global Data Privacy Notice for Job Candidates and Applicants • Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.
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