Digible - Senior Account Manager

Remote - USA *$87k - $100k3w ago

Remote Senior NA Account Manager Digital Marketing Account Management Records Management SEO Revenue Growth

Requirements

• 6+ years in a client-facing role, with a proven track record of managing high-volume portfolios • 5+ years of digital marketing experience including paid search, paid social, display, and geofencing • Experience Working in a fast paced agency environment • Proven success in delivering measurable growth for client portfolios • Strong leadership and mentorship skills • Demonstrated success leading Quarterly Business Reviews or equivalent executive-level client presentations • Experience leading projects or initiatives from initiation through completion — not just contributing to them • Strong leadership and mentorship skills — you’ve developed others and can point to their growth • Multifamily, Senior Living, or Student Housing experience is a plus

Responsibilities

• Client Strategy, Retention & Expansion • Serve as the primary strategic point of contact for a portfolio of 5–8 clients or one Enterprise Account spanning 110-130 properties, owning the health and direction of each relationship • Lead Quarterly Business Outlooks (QBOs) — delivering in-depth market and portfolio analyses live to clients each quarter, paired with clear, data-backed expansion recommendations. • Own both retention and expansion across the portfolio, proactively aligning solutions to client goals to drive measurable revenue growth. • Oversee advanced, cross-channel digital marketing strategy spanning Paid Search, Paid Social, SEO, Organic Social, Geofencing, Display, Reputation Management, Email, and Native. • Utilize Account Coordinators to execute all level 1 tasks • Sustain a monthly retention rate of 96%+ and a client response time under 5 hours. • Department Leadership & Initiatives • Lead departmental initiatives end-to-end, scoping the work, setting milestones, driving accountability, and owning the outcome. • Identify and implement the latest technology (AI) to drive process improvements that strengthen scalability and efficiency across the team, turning lessons from individual accounts into reusable practices where appropriate. • Contribute to company-level initiatives that fuel long-term departmental and business growth. • Develop case studies and success stories that reinforce client investment and elevate Digible's market presence. • People Development & Mentorship • Provide structured mentorship to Account Managers and Coordinators through regular check-ins, feedback on reporting interpretation and coaching next-level readiness • Set and reinforce best practices across the team, acting as a standard-setter who makes successful approaches reusable rather than simply a top individual performer. • Product & Platform • Product & Platform • Support product demos and client onboarding to drive effective platform adoption and gather actionable user feedback • Partner with Product and Development teams to translate client needs and usage patterns into feature enhancements and platform improvements • Surface and help troubleshoot platform issues and bugs, ensuring client-impacting concerns are communicated and resolved effectively • Provide input on product functionality, user experience, and UI improvements based on client feedback and real-world usage • Your Success Will Be Measured By: • Retention % on assigned portfolio ≥96% • Response time SLA: <5 hours • Report accuracy: 100% • QBO completion: 100% of assigned clients, quarterly • Expansion recommendations delivered per quarter: ≥1 • % of expansion recommendations adopted • % YoY revenue growth by client • Mentorship: ≥2 AMs/Coordinators • While this job description outlines the core expectations of the role, it’s not a full list of everything you’ll do at Digible. We believe in leaning in — hitting your key goals, sharing insights, and finding new ways to elevate performance, process, and client success.

Benefits

• Annual Salary: $87k - $100K • Discretionary Bonus • 4-Day Work Week (32 Hour Work Week) • WFA (work from anywhere) • We offer 3 weeks of PTO as well as Sick leave, and Bereavement • We offer 11 paid holidays • 75% employer paid health benefits (Medical, Dental, and Vision) • We offer $75/ month reimbursement for Physical Wellness • We offer $75/ month reimbursement for Mental Wellness • $1000/year travel fund for employees who have been with Digible 3+ years • Dog-Friendly Office • Paid Parental Leave • Monthly Social Events • Weekly Lunches and Snacks for in-office employees • HEADS UP! We believe in transparency throughout our hiring process. To help us ensure a great fit, we'll ask you to share a few professional references during the hiring process who can speak to your experience and skills. It’s all part of our commitment to open, honest communication and our core values: Focus, Authenticity, Humility, Curiosity, and Happiness.