claimsorted - QA & Authorisation Handler

• We are looking for a confident, analytical and detail-focused QA & Authorisation Handler to join our Technical Claims Support Team. • You will provide a key technical control across our claims operation, completing Quality Assurance reviews and reviewing claim settlements at the authorisation stage. • As the final line of defence before a claim settlement is approved, you will be responsible for independently reviewing the claim, evidence, policy coverage and settlement calculation before making the decision to authorise, pass back or escalate. • This requires confidence and strong technical judgement. You must be comfortable making decisions, challenging claim assessments where something does not look right and clearly explaining the reasoning behind your decision. • The role goes beyond identifying individual errors. You will use findings from QA and authorisations to identify potential financial leakage, recurring handling issues, process and control gaps and emerging trends across the claims operation. • You will be comfortable using data to understand where issues are occurring, identify root causes and turn findings into practical improvements to processes, controls, guidance and training. • As ClaimSorted works across a range of insurance products and partners, you will need to be adaptable and confident moving between different products, policy wordings, processes and priorities while maintaining consistently high standards. • As part of the wider Technical Claims Support Team, you will also support other technical claims activities where required. • +2 years experience completing claim authorisations within an insurance claims team is essential, with responsibility for reviewing and making decisions on claim settlements. • +3 years experience working across two or more of the following product lines within a claims role: Pet, Travel, Property, Auto, Gadget or similar insurance products. • Strong technical claims knowledge, with the confidence to independently review, challenge and make evidence-based decisions. • Excellent attention to detail, particularly when reviewing policy coverage, supporting evidence and settlement calculations. • Strong analytical skills, with experience identifying financial leakage, trends, recurring errors and process or control gaps. • Able to confidently provide clear, constructive feedback and explain the rationale behind decisions. • Highly organised and able to prioritise a varied workload based on risk, value and urgency. • Adaptable and comfortable learning new products, policy wordings and processes in a fast-paced environment. • To act as a final line of defence within the claims settlement process, ensuring claim outcomes are accurate, fair and supported by policy and evidence before settlement is authorised. • The QA & Authorisation Handler will use strong technical judgement and independent decision-making to protect customer outcomes and financial performance, identifying errors, potential leakage and operational risks before they result in incorrect settlements. • Through Quality Assurance, data analysis and trend identification, the role will also identify wider knowledge, process and control gaps and help turn individual findings into sustainable improvements across Claims Operations