dozee - Customer Success Associate - Remote
Requirements
• Education: Diploma/Graduation. • Good communication and presentation skills. Must be able to articulate well. • Prior experience of setting up operations processes. • Must have prior experience of CRM/IVR systems. • Should have a reasonable understanding of operations. • Should possess business acumen and should be results oriented. • Should be willing to work from the office, 6 days a week. • Must have in-depth knowledge of Advanced Excel and MS Office.
Responsibilities
• Client Support & Project Management:Deliver end-to-end support from initial demos through to project completion, ensuring seamless operations and a high level of client satisfaction. • Technical & Clinical Reporting: Prepare, review, and ensure the accuracy of Techno-Clinical Reports in alignment with project requirements and compliance standards. • Data Validation & System Accuracy: Develop and maintain Accuracy Test Reports to validate data integrity and system performance. • Standardized Reporting: Create and update CGR (Clinical Governance Report) Templates to ensure consistency in reporting and analysis. • Performance Evaluation: Generate DMER (Device Monitoring & Evaluation Reports) and Impact Reports to evaluate project outcomes and performance indicators. • Platform Support (HubSpot): Maintain up-to-date expertise in the HubSpot platform; provide support and troubleshooting for the field team, ensuring efficient knowledge transfer and issue resolution. • Onboarding & Data Support (US Team): Assist with US onboarding processes and perform data-related tasks to support the US field team in achieving operational efficiency. • Service Documentation: Prepare timely and accurate device service reports upon request from the field team, facilitating effective communication and follow-up.
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