Abnormal AI - Careers
Requirements
• Confident operating independently, navigating strategic accounts, and aligning customer needs with organizational goals • Comfortable managing technical and strategic issues, leveraging internal partnerships to drive outcomes • Effective communicator with the ability to present complex ideas clearly across a range of audiences • Adaptable and proactive in dynamic, fast-paced environments with a continuous improvement mindset • 8+ years of experience in enterprise SaaS, with at least 3 years in Customer Success, TAM, or support roles • Proven track record managing complex customer relationships, including executive-level stakeholders • Strong communication, analytical, and problem-solving skills with an emphasis on delivering measurable outcomes • Technical familiarity with internet and networking technologies; experience with security products is a plus • Proficiency in CRM and support tools such as Salesforce and Jira • Bachelor’s degree in a technical field (e.g., Computer Science, Engineering) or equivalent professional experience • Fluency in French is required • Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location.In addition to base salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.
Responsibilities
• Value Realization: • Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention. • Schedule, prepare and deliver Business Reviews for customers, with the top priority of proving ROI that leads to renewals/expansion. • Increase customer adoption of key platform features and best practices to maximize ROI, ensuring the basis for retention, satisfaction, and growth. • Product Knowledge: • Maintain a deep understanding of our product and roadmap, so you can guide customers to success and continue to drive up their Adoption Score. • Educate customers on the most relevant features and functionality related to their specific requirements. • Relationship Building: • Understand your customer’s industry trends, business challenges with email security, and current and potential use cases for Abnormal. • With understanding of customer needs, establish a strategic, trusted advisor relationship at the highest relevant levels by guiding the customer on best practice usage of the platform to manage risk and meet/exceed their objectives. • Develop and nurture Abnormal AI champions within your customer’s organization who advocate for the platform based on their positive experience. • Account Success Planning: • Engage customers’ senior decision makers to understand their evolving strategy for email security and to shape Success Planning informed by these goals. • Work with the internal Account team and external customer stakeholders to formulate/maintain a Success Plan outlining how Abnormal AI addresses their immediate and future needs (with success metrics). • Proactively monitor customer health to reach out to customers before risks or issues • escalate and identify remediation options. • Cross Functional Collaboration: • Partner with Abnormal AI Account Team (Account Executives, Sales Engineers, Support Engineers, etc.) to ensure that customers renew and expand usage. • Triage and Risk Mitigation: • Monitor customer user trends to recommend to internal teams risk mitigation actions (Product, Support, Services, etc.). Example: work with Engineering to stabilize customer’s advanced reporting needs based on repeated case escalations. • Coordinate internal actions and schedule customer calls as necessary to address case issues and concerns and ensure all commitments are met.
Benefits
• I'm passionate about using technology to solve real-world problems, and I wanted to be part of a team that's doing something innovative and impactful. The energy, the people, and the mission really sealed the deal for me.” • I was excited by its AI-native product and the opportunity to work in an environment that embraces AI-native ways of working. Coming from an infrastructure background, I saw this as a chance to apply what I've learned so far and grow by learning how AI is integrated across the stack.” • I'm particularly drawn to its focus on the human element as the root cause of security breaches. The opportunity to work with a team dedicated to tackling real-world security challenges with innovative technology made this an exciting next step for me.” • I joined Abnormal because of the people and the culture. From the very beginning, it was clear that this is a team that genuinely supports one another and is passionate about what they do.” • I joined Abnormal to help fight bad AI with good AI!” • I’m passionate about solving hard security problems. When I heard a bunch of talented people were building something exciting, I knew I wanted to be part of it; hence, Abnormal.” • Enterprise Customer Success Manager - German Speaking • Customer Success • Enterprise Customer Success Manager - DACH • Customer Success • Remote - Germany • Senior Customer Success Manager, TOLA (Spanish speaking) • Customer Success • Senior Customer Success Manager, TOLA • Customer Success • Senior Customer Success Manager, Canada (French speaking) • Customer Success • Remote - Canada • Senior Customer Success Manager, Enterprise (North Central) • Customer Success • Senior Customer Success Manager, Enterprise (New England) • Customer Success • Customer Success Manager, MidMarket Southwest • Customer Success • Renewals Specialist • Customer Success • Technical Support Engineer - AI Cybersecurity Platform • Customer Support • Hybrid - Bangalore, India • Technical Support Engineer – AI Cybersecurity Platform • Customer Support • Software Engineer II - Fullstack • Software Engineer II - Backend • Software Engineer 2 - Backend - Behavioral Security Products • Senior Software Engineer - Behavioral Event Security Products • Remote - Singapore • Senior Software Engineer (Backend) - Behavioral Security Products • Engineering Manager - Aggregates Systems • Software Engineer 2, Product Engineering - Identity Security • Software Engineer 1, Product Engineering - Identity Security • Hybrid - San Francisco, CA, USA • Staff Machine Learning Engineer - Message Security Detection • Software Engineer 2 - Message Security Detection • Remote - Canada • Remote - Canada • Detection Machine Learning Manager • Software Engineer II - Message Infrastructure • Remote - Canada • Senior Machine Learning Engineer - Attack Detection • Machine Learning Engineer II • Senior Software Engineer (Tech Lead) - Message Security Detection • Software Engineer II (Full Stack), Messaging Security Products • Engineering Manager - Message Security Products • Remote - Singapore • Senior Software Engineer - Backend - Multi Product Platform • Software Engineer 2, Platform Security • Senior Software Engineer - Backend - Multi-Product Platform (Customer Journey) • Staff Software Engineer - MPP Growth • Staff Software Engineer - Platform & Infrastructure • Senior Software Engineer - Platform Infrastructure (Federal Operations) • Senior Software Engineer - Development Infrastructure • Senior Software Engineer - Data Engineering • Staff Software Engineer - GenAI Innovations • Senior Accountant, Technical Accounting & Financial Reporting • Senior Commercial Counsel, EMEA • Remote - Ireland; Remote - UK • Senior Social Media Manager • Sr. Paid Media Manager • Senior Marketing Data Analyst • Revenue Marketing Manager - Japan • Revenue Marketing Program Manager, LATAM • Remote - Brazil • Revenue Marketing Specialist • Sr. Revenue Marketing Manager, North Central & OHV • Senior Campaign & Events Operations Manager • Sr. Integrated Marketing Manager, Enterprise • Embedded Detection Analyst • People Operations Specialist • Sr. Recruiter - Contract • AI Transformation Product Manager • Product & Design • Product Manager I, Integrations Experience • Product & Design • Senior Product Manager • Product & Design • Product Manager II • Product & Design • AI Product Builder • Product & Design • Enterprise Account Executive - Japan • Enterprise Account Executive • Remote - Germany • Enterprise Account Executive - Western Canada • Remote - Canada • Enterprise Account Executive - Mexico • Remote - Mexico • Remote - Netherlands • Enterprise Account Executive - France • Remote - France • Enterprise Account Executive, Wisconsin • Regional Sales Director - Benelux • Enterprise Account Executive, Minnesota • Enterprise Account Executive - QLD • Remote - Australia • Regional Sales Director • Mid Market Account Executive • Remote - Germany • Mid Market Sales Manager • Remote - Germany • Mid Market Sales Manager, Toronto • Remote - Canada • Mid Market Sales Manager - Chicago • Mid-Market Sales Manager - Ohio Valley • Mid-Market Account Executive - Brazil • Mid-Market Account Executive - Rockies • Mid-Market Account Executive - Tennessee • Mid-Market Account Executive - Pittsburgh • Remote - Norway; Remote - Sweden • Mid-Market Account Executive, Utah • Account Executive, Singapore • Remote - Singapore • Mid Market Account Executive - Arkansas/Louisiana • Mid-Market Account Executive • Mid-Market Account Executive - Illinois • Mid-Market Account Executive - DFW • Senior Sales Enablement Manager • Enterprise Sales Engineer (FL/GA) • Sales Engineering Manager – Enterprise, Northern Europe • Mid-Market Sales Engineer (Bay Area) • Sales Engineer, Mid Market - DACH • Remote - Germany • Enterprise Sales Engineer • Mid-Market Sales Engineer • Remote - Australia • Enterprise Sales Engineer (Missouri Valley) • Sales Development Representative • Sales Development Representative, Nordics • Remote - Sweden • Channel Account Manager • Remote - France • Channel Account Manager, New England • National Channel Account Managers • SLED Channel Account Manager, Southeast • Channel Account Manager - Japan • SLED Enterprise Account Executive (Southern California) • Mid Market Account Executive, SLED Northeast • Mid Market Account Executive, SLED (North Central) • Mid Market Account Executive, SLED (New York) • Mid Market Account Executive, SLED WEST • Mid Market Account Executive, SLED (OK, KS, AR, MO) • Mid-Market Account Executive, SLED (Minnesota) • Senior Application Security Engineer • Senior Manager, Customer Trust
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