Elite Technology - Client Account Manager
Requirements
• Bachelor's Degree in Business, Marketing, Finance, or a related field or equivalent experience. • Business, Marketing, Finance, or a related field • 3–5 years of experience in Account Management, Customer Success, or Strategic SaaS Sales within enterprise or high-growth environments. • 3–5 years • Account Management, Customer Success, or Strategic SaaS Sales within enterprise or high-growth environments. • Proven success managing complex, multi-stakeholder accounts with measurable retention and expansion outcomes. • Preferred experience in legal tech, fintech, or enterprise SaaS environments, supporting on-prem to cloud migrations. • Strong commercial acumen with demonstrated ability to build pipeline, forecast accurately, and close expansion opportunities. • Hands-on experience with Customer Success platforms (e.g., Gainsight, Totango, ChurnZero, Catalyst) to monitor health scores, adoption metrics, and risk signals. • Advanced proficiency with CRM systems (Salesforce preferred) for opportunity management, forecasting, and account planning. • Data-driven mindset with ability to translate usage, engagement, and financial metrics into actionable account strategies. • Demonstrated ability to identify and mitigate churn risk through structured success planning and proactive intervention. • Exceptional executive communication skills with experience influencing C-suite and senior decision-makers. • Strong cross-functional leadership skills, partnering effectively with Sales, Product, Services, and Support teams. • Experience delivering customer enablement programs, including onboarding, training sessions, and strategic business reviews. • Ability to travel up >50% as business needs require • Role requires the following physical capacity: Moderate: 20–50 lbs – frequent lifting, bending, or standing • Must be legally authorized to work in Australia; Elite does not provide employment sponsorship for this position
Responsibilities
• Own a portfolio of strategic clients as their primary point of contact and trusted advisor • Build deep, multi-threaded relationships with executive and operational stakeholders • Develop and maintain detailed account plans, including growth strategy, risks, and success metrics • Maintain accurate CRM records, forecasts, and opportunity tracking • Identify and execute upsell and cross-sell opportunities aligned to client goals • Partner with Solutions Consultants to deliver ROI-driven proposals and tailored demos • Drive commercial outcomes while maintaining a customer-first mindset • Monitor account health, usage trends, and engagement data • Proactively identify at-risk accounts and execute mitigation plans • Own renewal strategy in partnership with Sales and Customer Success leadership • Lead onboarding, adoption strategy, and ongoing success planning • Deliver training sessions, webinars, and strategic workshops • Ensure customers are fully leveraging Elite’s platform capabilities • Translate product value into measurable business outcomes • Act as internal customer advocate across Product, Engineering, Support, and Marketing • Provide structured feedback to influence roadmap priorities • Partner closely with Customer Success, Services, and Sales to deliver seamless customer experience • Perform other duties as assigned to support departmental and company objectives.
Benefits
• Competitive Compensation Package • Comprehensive Healthcare Coverage (Health, Dental, Vision) • Retirement Savings Plan with an Employer Contribution • Professional Development Opportunities • Wellness Initiatives • Employee Assistance Program • Generous Global Parental Leave • Calm, free premium subscription • Employee Discount Program • Please note that we do not offer sponsorship for this position.
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