Sylogist - Portal Functional Consultant

• Lead client-facing portal discovery sessions and gather portal-specific requirements. • Document portal requirements and develop wireframes based on customer needs. • Collaborate with the CRM Functional Consultant on user stories and acceptance criteria, including adding portal wireframe snapshots to user stories in Azure DevOps. • Document CRM mapping for the portal. • Work closely with Portal Developers, CRM Functional Consultants, Project Managers, and other implementation team members throughout delivery. • Review portal builds to ensure functionality aligns with documented requirements and wireframes. • Support portal user acceptance testing (UAT), including reviewing functionality and retesting portal defects. • Validate that the portal meets customer business requirements. • Maintain accurate and up-to-date portal documentation throughout implementation. • What We Look for in You • Must-Haves • Minimum 5 years of relevant experience in functional consulting or business analysis. • Must be a U.S. citizen and able to pass an FBI background check, as required by our customers. • Strong client-facing experience, including gathering and documenting business and functional requirements. • Experience developing user stories and wireframes. • Strong analytical and problem-solving skills. • Excellent verbal and written communication skills, particularly in customer interactions and requirements documentation. • Ability to collaborate effectively with technical teams and manage multiple priorities. • Nice-to-Haves • Experience with Microsoft Dynamics 365 CRM. • Experience with victim services, Department of Corrections, jail management systems, or other government software implementations. • Familiarity with data exchanges involving jail management systems, court systems, or other criminal justice systems. • Experience supporting data migration activities. • Familiarity with Azure DevOps and Agile methodologies.