dandy - CX Lab Tech - Removables (UK)

• 3+ Years in a Dental Technician Role • 2+ years of experience in 3Shape CAD/CAM design, including full dentures and partial dentures cases • Deep understanding of digital dental workflows, including scan bodies, and best design practices • Technologically adept with the ability to learn and navigate dental design platforms quickly. • Proven ability to build rapport with clinicians, offer empathetic support, and manage complex concerns with professionalism and care. • Previous experience in a customer-facing lab role is preferred. • Excellent verbal and written communication skills with the ability to translate clinical and technical feedback into actionable insights. • Comfortable chatting live with doctors — whether it’s over chat, phone, or video calls. You should feel confident jumping into real-time conversations, answering questions, and building trust quickly. • Strong independent problem-solving skills and the ability to manage multiple complex conversations simultaneously. • Desire to work in a fast-growing and rapidly changing fully-digital lab environment. • Ability to meet tight deadlines while maintaining exceptional quality standards across every case. • Available shifts: 8am - 4:45pm GMT, 9am - 5:45pm GMT, 9:30am- 6:15pm GMT • For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.