Customer.io - Mid-Market Account Executive, Americas
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Requirements
• Experience: 2+ years of experience in full-cycle B2B SaaS or MarTech sales, handling mid-market accounts • Location: We are currently hiring for positions based in the UK, Ireland, and the Americas (Canada and the USA). Candidates must be located in one of these regions to be considered for the role. • Location: • B2B SaaS or MarTech Experience: Proven success in new customer acquisition and closing deals within the B2B SaaS space, preferably MarTech • new customer acquisition • Sales Methodology: Familiarity with MEDDPICC or a similar framework that supports consultative selling and discovery to close. • Sales Methodology • Communication Skills: Excellent written and verbal communication skills, with a professional and engaging presence to build rapport with new prospects. • Problem Solving: Strong ability to identify customer business needs and position relevant solutions effectively to drive acquisition • Problem Solving • Deal Focus: Primarily handles mid-market accounts with shorter sales cycles and lower ACV deals • Deal Focus • Support: Works closely with our SDR team for lead generation, with a balance between inbound and self-sourced opportunities • Support
Responsibilities
• Pipeline Development and Management: Build and manage a pipeline through self-sourced leads and SDR-supported leads to drive new customer acquisition. • Pipeline Development and Management • Full-Cycle Sales Execution: Lead the entire sales process from prospecting and discovery through demo and closing, focusing on new business acquisition within targeted accounts. • Full-Cycle Sales Execution • Customer Needs Analysis and Solution Alignment: Conduct discovery calls to understand customer business challenges and goals. Position Customer.io's solutions to meet these needs effectively. • Customer Needs Analysis and Solution Alignment • Collaboration and Cross-Functional Feedback: Work closely with the SDR team for lead quality feedback and collaborate with Customer Success and Technical Support for a smooth hand-off post-sale. • Collaboration and Cross-Functional Feedback • Performance Tracking and Reporting: Own and report on individual sales metrics, including pipeline status and progress towards targets, to support informed decision-making. • Performance Tracking and Reporting • Engage in high-volume prospecting, cold and warm outreach • Manage the full sales cycle for deals typically under $50,000 ACV • Drive growth within mid-sized clients, nurturing relationships and uncovering business needs • Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
Benefits
• We believe in transparency. We are offering a compensation package of $95,000 base + $95,000 variable for a total $190,000 OTE USD (or equivalent in local currency), subject to market rate adjustment. • We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more. • 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family • 16 weeks paid parental leave, unlimited PTO • Our Process • No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision. • 30-minute video call with a Recruiter • 45-minute video call with the Hiring Manager • 60-minute Mock Call w/ the Hiring Team • All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process. • Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact. • Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [email protected]. • Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
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