OpenTable - Account Manager - Central Queue (French Speaking)
Requirements
• Proven record of consultative selling and/or account management • Deep knowledge of restaurant operations • Self-motivated with tried ability to perform well under pressure and against bold goals and deadlines • Skilled at presenting new points of view to customers that reframe and challenge the way they view their business • Aptitude for capturing and using data to advise and persuade others to make business decisions • Excellent communication, listening, influencing and training skills • High-reaching, tenacious and results driven • Validated ability to work across many departments to take on problems and achieve results. • Excellent organization, documentation and time management skills • Shown success working in an unstructured and entrepreneurial environment • Experience using Salesforce of equivalent CRM solution is a plus • Bilingual - English and French • Bachelors degree and/or equivalent preferred
Responsibilities
• You will lead the overall management of our most valuable business segmentation of customers • You will resolve customer cases and tasks daily • You will share data with restaurants to change behavior and drive adoption • You will enthusiastically work closely with customers to drive engagement on the OpenTable platform and increase reservation availability • Respond to restaurant partner concerns from our Customer Support and field teams • Perform presentations and training remotely to restaurant customers • You will encourage customers to think differently about their business in ways that will help both parties achieve success • You will consistently meet and exceed regular team and individual goals • You will contribute to an overall reduction in customer churn • Please apply if:
Benefits
• Work from (almost) anywhere for up to 20 days per year • Focus on mental health and well-being: • Company-paid therapy sessions through SpringHealth • Company-paid subscription to Headspace • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!) • Paid parental leave • Generous paid vacation + time off for your birthday • Paid volunteer time • Focus on your career growth: • Development Dollars • Leadership development • Access to thousands of on-demand e-learnings • Travel Discounts • Employee Resource Groups • Competitive retirement and health plans • Note for MA applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. • There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $60,000 - $70,000USD. • We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus. • Work Environment & Flexibility • At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations. • We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.
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