employ - Senior Customer Account Manager
Requirements
• Minimum of 6-8 years of experience in account management, customer success management, or sales; SaaS experience preferred • Proven track record of meeting or exceeding quota in a revenue-focused role • Demonstrated experience managing renewals and identifying growth opportunities within an existing customer base • Proficiency in CRM systems (Salesforce preferred) and comfort using data to inform decisions • Strong commercial acumen and ability to navigate customer conversations with a consultative approach • Excellent organizational and time management skills, with the ability to manage multiple priorities simultaneously • Clear and effective communication skills, both written and verbal • Collaborative mindset with the ability to work cross-functionally and influence without authority • Self-starter mentality with a high degree of ownership, accountability, and problem-solving capability
Responsibilities
• Own a portfolio of ~150 high-touch customer accounts (15 million arr), managing renewals and driving expansion opportunities • Proactively engage customers 6–9 months ahead of renewal to identify risks and growth opportunities • Partner closely with CSMs to surface opportunities, align on account strategy, and deliver a strong customer experience • Lead strategic renewal conversations, balancing retention goals with thoughtful pricing and upsell opportunities • Identify and execute on expansion opportunities including services, product add-ons, and packaging enhancements • Manage a high-volume book of business while applying a strategic, consultative approach to each account • Leverage Salesforce, CPQ/DealHub, and Gong to manage pipeline, forecast accurately, and drive efficient deal execution
Benefits
• Make an impact: Your work will directly shape how thousands of employees experience total rewards at Employ — ensuring programs that attract, engage, and retain top talent across the globe. • Meaningful, mission-driven work: Join a team where operational excellence in HR directly supports Employ’s mission to improve hiring outcomes for both people and businesses. • Remote-first culture: Work from where you’re most productive while staying connected to a collaborative, high-energy team through virtual-first rituals and regular in-person meetups. • Unlimited PTO: Trust-based time off so you can recharge and bring your best self to work. • Comprehensive benefits: Medical, dental, and vision coverage to support you and your family’s health and well-being. • Learning & development programs: Access to training, mentorship, and development resources to grow your skills — from HR operations to total rewards strategy.
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