tapcheck - Senior Account Manager
Requirements
• Spent 5–10+ years in SaaS Account Management, Customer Growth, Renewals, or Strategic Accounts • Carried and consistently achieved a retention and/or expansion quota • Managed a complex renewal cycle end-to-end, including pricing conversations, multi-year structuring, and contract negotiations • Driven measurable NRR improvement and maintained disciplined forecast accuracy • Led executive-level customer conversations focused on ROI, business outcomes, and strategic partnership • Built and managed an expansion pipeline within existing accounts • Operated with a high degree of ownership in a fast-paced, high-growth SaaS environment • Worked in Fintech, HRTech, Payroll, Benefits, or a PE-backed SaaS environment • Navigated segmented account models with clear ownership across CSM and AM functions • Used Salesforce and CS platforms such as Gainsight, ChurnZero, or Catalyst • Balanced customer empathy with commercial outcomes in high-stakes situations
Responsibilities
• Commercial Ownership • Own retention strategy, expansion revenue, and renewal outcomes across your assigned account portfolio • Lead pricing, packaging, contract, and negotiation conversations with customers • Drive multi-year contract adoption and renewal predictability • Maintain accurate renewal and expansion forecasting in Salesforce • Expansion & Growth • Identify and execute upsell and cross-sell opportunities within existing accounts • Build and manage an expansion pipeline across your book of business • Partner with Customer Success to convert adoption signals into revenue growth • Identify whitespace opportunities and develop strategic account growth plans • Risk Management • Engage proactively in churn-risk scenarios and lead commercial save strategies • Lead recovery conversations with at-risk customers, centered on business value and partnership • Develop and execute retention plans for high-risk accounts • Executive Relationship Management • Build trusted relationships with decision-makers and executive stakeholders across your portfolio • Lead Executive Business Reviews (EBRs) and strategic account planning sessions • Drive business-focused customer conversations centered on ROI and long-term partnership • Cross-Functional Partnership • Collaborate with Customer Success, Support, Product, Operations, and Leadership teams to improve customer outcomes • Act as the commercial voice of the customer internally — bringing market feedback and customer insights to cross-functional partners • What You've Done
Benefits
• Mission that matters. We're changing how Americans access their pay — giving workers financial flexibility without the debt trap of payday loans. • Flexible PTO. No accrual caps, no counting days. Take the time you need. • 10 paid holidays. Including both Christmas Eve and New Year's Eve. • Comprehensive health coverage. Medical through Blue Cross Blue Shield of Texas (PPO and HDHP options, HSA-eligible with employer contribution), plus dental and vision through MetLife. • FSA, Basic Life/AD&D, and an Employee Assistance Program (EAP). • 401(k) with a 100% match up to 3% of your salary. Through Mutual of America. Eligible after 90 days. • A team that lives its values. Humility, grit, and a genuine drive to raise the bar — every day. • Compensation at Tapcheck is competitive and benchmarked to your role and the market. We're committed to a total rewards package that reflects your impact. Full details are shared as part of our hiring process. • Equal Employment Opportunity Policy
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