rainfocus - Salesforce Administrator

Salt Lake City, UT - Hybrid3mo ago

In Office Junior NA Software Systems Administrator Office Administrator Reporting Apex Jira Slack Documentation

Requirements

• 1–3 years of hands-on experience implementing and maintaining Salesforce.com platforms (Sales Cloud and Service Cloud). • Strong experience with declarative development, specifically Lightning Experience, Lightning App Builder, and Salesforce Flows. • Solid understanding of the Salesforce Security Model (profiles, permission sets, sharing rules, and OWDs). • Experience with basic data management tools (Data Loader, Import Wizard) and maintaining data integrity. • Ability to build custom reports, dashboards, and list views to provide business insights. • Excellent problem-solving skills and a knack for troubleshooting user issues. • Salesforce Certified Administrator credential. • Exposure to CPQ or Quote-to-Cash processes in a SaaS/recurring revenue company. • Familiarity with Agile/Scrum methodologies. • Experience or interest in learning advanced automation (Advanced Flows, basic troubleshooting of Apex errors). • Salesforce Certified Platform App Builder or Certified Advanced Administrator. • Experience with integrated tools or middleware (e.g., Jira, Slack, HubSpot). • ## Personal Characteristics • The best candidates for this position must have strong chemistry and a culture fit within RainFocus. They must be comfortable working in a fast-paced, challenging, and dynamic environment. Additional personal qualities include: • Self-motivated / Self-starter eager to learn and grow • Innovative thinker and proactive problem-solver • Great attention to detail and data accuracy • Strong communicator who can translate technical concepts for non-technical users • Well-organized and able to prioritize tasks • Enthusiastic, high-energy, and a collaborative team player • ## Success Measures • Ensure high user adoption and satisfaction across RainFocus’ business functions. • Maintain a clean, organized, and well-documented Salesforce environment. • Provide timely resolution to user support requests and system bugs. • Act as a helpful, trusted resource for daily Salesforce questions. • On-time delivery of assigned configuration tasks. • This is a remote position. Minimal travel to conferences or team on-site events.

Responsibilities

• Customize and maintain the RainFocus Salesforce platform through declarative configuration (Flows, validation rules, page layouts, and custom fields). • Provide day-to-day end-user support, troubleshooting, and user management (roles, profiles, and permission sets). • Manage tasks and help tickets in a fast-paced environment, driving issues to resolution with a strong focus on customer satisfaction. • Work closely with stakeholders and business analysts to document, implement, and optimize system requirements. • Assist with environment maintenance, data hygiene, and basic release management (handling sandboxes and change sets). • Maintain accurate documentation of system configurations, processes, and user guides. • Work iteratively within a small, collaborative Agile team.