Cordial Experience Inc. - Deliverability Consultant

• Be an advocate for our clients. • Seamlessly adopt the Cordial deliverability philosophy (we are here to serve clients and interpret data on their behalf, therefore better equipping marketers for success via the Cordial platform). • Onboard and implement the programs of a wide range of clients (with regard to volume, cadence, and industry). • Work closely with Client Success Managers, Solutions Experts, and Support to best assist clients' needs and meet company goals. • Manage internal stakeholders and external client expectations on projects and timelines. • Collaborate with our Client Success, Strategy and Support teams to ensure we are continuously meeting and exceeding our clients' expectations and goals. • Develop and share best practices with clients and internal teams. • Document and record all ongoing project work. • Produce content for our blog and knowledge base. • Identify gaps in our processes and offer/implement creative solutions. • Remain connected to email communities and report on industry trends and changes that will impact Cordial clients. • Represent Cordial at industry functions and communities such as M3AAWG, EEC, EmailGeeks, CSA, etc. • 3+ years of experience in a deliverability-related role. • Familiarity with MTA service providers (Sparkpost, SendGrid, PMTA, etc). • Expertise in the intricacies of sending to top-level ISPs and MBPs (Microsoft, Gmail, VMG). • Experience troubleshooting sending to APAC and EMEA regions a plus. • Strong understanding of email authentication (SPF, DKIM, DMARC, ARC, BIMI, etc), SMTP protocol, and industry best practices. • Direct experience onboarding new clients (including IP and domain warmups). • Autonomous in day-to-day work, with the ability to identify the next prioritised task. • Ability to interpret high-level data on behalf of non-technical marketers and communicate the idea back in an easily digestible format. • Experience consulting with C-level executives and other decision-makers. • High emotional intelligence and strong communication skills necessary to assist in communicating with a wide range of individuals, internally and externally. • Strong troubleshooting and problem resolution skills (diagnosis, option assessment, recommendation and escalation). • Proficient in G Suite tools (Google Drive, Sheets, Docs, and Slides). • Foundational understanding of APIs and other development tools (such as SQL) and BI tools (such as Tableau, Google Data Studio, etc) a strong plus. • Able to manage multiple open projects at any point in time, with varying degrees of complexity and business priority. • Adept at identifying issues, recognising patterns, proposing solutions and helping to create repeatable processes or documentation to assist with the long-term success of both our internal team, clients, and partners.