imprint - Senior Delivery Manager

• As the Senior Delivery Manager on the Solutions Engineering team, you will own the end-to-end delivery of partner implementations, ensuring our brand partners have a seamless experience throughout the delivery lifecycle. You will manage multiple concurrent implementation workstreams, coordinate across internal teams and external partners, and own the technical relationships with our partners. • Partner Expansion and Delivery • Lead the delivery of new features, capabilities, and product expansions for existing partner programs • Translate partner and business goals into clear project plans, milestones, dependencies, and success criteria • Manage multiple concurrent initiatives from initial scoping through testing, launch, and post-launch stabilization • Build and maintain delivery timelines and status reporting to keep stakeholders aligned on progress and priorities • Stakeholder Management: • Serve as the primary delivery point of contact for partner stakeholders and internal teams, aligning product, engineering, compliance, and go-to-market functions to hit delivery milestones on time and at quality • Build trusted relationships with partner teams and internal leadership to influence decisions and drive accountability • Technical Coordination: • Work closely with Lead Solutions Engineers to define integration scope, troubleshoot technical issues in real time, and guide partners through APIs, payment processing flows, and operational dependencies • Develop a working understanding of partner systems, e-commerce platforms, and the payments ecosystem to provide actionable feedback on integration frameworks • Process and Tooling: • Build and refine delivery processes, frameworks, and reporting to increase visibility, reduce cycle time, and improve the consistency of partner implementations • Leverage AI tools and technologies to drive efficiency across the delivery lifecycle and champion their adoption across the team • Cross-Functional Collaboration: • Partner with product and engineering teams to drive delivery priorities, surface partner feedback, and ensure integration solutions are scalable and aligned with Imprint's platform roadmap • Risk and Escalation Management: • Proactively identify delivery risks, develop mitigation plans, and escalate issues with clear context and recommended solutions • Your First 90 Days • What We Look For • 7+ years of experience in technical delivery management, program management, or complex integration delivery, with meaningful time spent in payments, fintech, or financial services • Proven ability to manage multiple concurrent, multi-stakeholder implementation projects with a structured and analytical approach • Strong understanding of payments infrastructure including payment processing, card networks, ACH, and related systems • Experience working directly with external partners or clients during technical implementations, with the ability to navigate both technical discussions with engineering teams and commercial conversations with partner stakeholders • Familiarity with APIs, system integrations, and e-commerce platforms • Excellent written and verbal communication skills across technical and non-technical audiences, with the ability to present clearly to executive stakeholders • High level of ownership with the ability to proactively drive priorities, unblock teams, and push programs to completion • Curiosity about AI tools and a willingness to explore how emerging technologies can enhance delivery speed and quality • Experience in co-branded credit card programs or card issuing/processing is a plus • Collaborative mindset with a problem-solving approach and strong attention to detail