wetravel - Account Management Team Lead - LATAM
Requirements
• 2-3+ years of experience in an Account Management lead or managerial role, with a demonstrated track record of consistently hitting 100% of targets year over year • Strong customer service and communication skills • Proven ability to manage large account portfolios • Leadership experience and a genuine interest in developing others • Fluency in English and Spanish, both written and verbal (bonus points for other languages—list them on your resume!) • Deep product knowledge and familiarity with the travel industry, its competitive landscape, and key trends • Fluency in Portuguese, both written and verbal
Responsibilities
• Manage a focused portfolio of larger clients, driving year-over-year Net Gross Payment Revenue growth of 120%+ • Lead, mentor, and develop a team of up to 4+ Account Managers — running regular 1:1s, supporting career growth, and fostering a collaborative, high-performance culture • Serve as the primary point of escalation for both internal teams and external clients • Deliver exceptional customer service across your own accounts and support your team in doing the same • Partner cross-functionally with internal teams; lead product trainings and AM team meetings as needed • Generate and analyze reports on team performance, account metrics, and KPIs to surface trends and inform strategic decisions
Benefits
• Full-time - Fixed Term Contract (as International Contractor). • Generous "Time to Recharge" policy — enjoy unlimited paid time off to rest, recharge, and show up as your best self. • Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year, staying in one of our WeTravel apartments. • Work remotely for a maximum of 4 weeks per calendar year. • Extensive paid family leave. • Three paid volunteer days per year — take time to give back to causes you care about, on us. • 2-week cross-functional onboarding program. • Cutting-edge equipment and tools to set you up for success. • Join an international, travel-loving team with a passion for adventure and innovation. • As a member of our international team, you’ll work full-time under a B2B contractor agreement, with monthly payments in USD. • For this role, we can only consider candidates who have the full legal right to work in a LATAM country (citizenship or residency). Unfortunately, WeTravel is not able to offer visa sponsorship or relocation assistance at this time. • Base salary range is between $37,000-$46,000 USD. Offer will be based upon location and qualifications. • EQUAL OPPORTUNITIES
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