Connectly Inc - Account Manager (Brazil)

• Client Relationship Management: • Serve as the primary point of contact for a portfolio of clients. • Build and nurture strong, long-lasting relationships to ensure customer loyalty. • Act as a liaison between the client and the company to address any concerns or needs. • Identify upselling and cross-selling opportunities to increase revenue. • Develop account strategies to meet sales targets. • Monitor client accounts to ensure they are using services effectively and identify expansion opportunities. • Customer Success & Retention: • Ensure clients are satisfied with the company’s products or services. • Conduct regular check-ins and resolve issues promptly. • Focus on client retention by delivering value and maintaining engagement. • Problem Solving: • Address any issues clients face and work with internal teams to provide solutions. • Advocate for the client’s needs within the company. • Work closely with the sales team to onboard new clients and hand off relationships. • Coordinate with marketing, product, and support teams to meet client expectations. • Reporting and Analysis: • Provide regular updates to management on account status and key metrics. • Analyze sales data and customer behavior to inform strategies.