dandy - Account Manager, SMB Dedicated I
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Requirements
• 2+ years of experience in Sales, Account Management, or Customer Success within or related to SaaS/healthcare vertical, dental industry experience a plus. • Proven track record of upselling, cross-selling, and growing complex account portfolios. • Experience managing relationships with multiple stakeholders at small-to-medium business groups or multi-site organizations. • Comfortable spending 60%+ of your day engaging with clients by phone or video. • Highly analytical with the ability to interpret data dashboards to inform strategy. • Empathetic, curious, and passionate about understanding customer pain points. • Strong communicator with exceptional organization, follow-through, and problem-solving skills. • Self-motivated, performance-driven, and adaptable to a fast-paced environment. • Willingness to travel for offsites, industry events, or key customer visits. • For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.
Responsibilities
• Book Management • Own a portfolio of multi-location accounts and drive NRR through proactive planning and engagement. • Analyze account performance and customer feedback to build strategic engagement plans tailored to each parent organization. • Use a mix of service and commercial skills to guide practices through critical moments in the Dandy journey. • Leverage dashboards and data triggers to prioritize outreach and identify expansion or renewal opportunities across sites. • Identify and execute upsell and cross-sell opportunities within each parent account. • Drive activation of additional doctors and scanners within existing practices. • Lead expansion into new practice locations, ensuring consistent onboarding and alignment with parent-level goals. • Client Relationship Management • Build and maintain strong, long-term relationships with executives, doctors, and/or practice managers across all locations. • Serve as a strategic consultant, offering tailored solutions and guidance to align with customer objectives. • Negotiate contract terms with key stakeholders and implement churn-reduction strategies. • Partner cross-functionally with Sales, CX, Training, Ops and Marketing to ensure a unified customer experience across locations. • Clinical Knowledge • Develop a deep understanding of dental practice operations and the competitive digital dentistry landscape. • Communicate confidently in the “language” of clinicians to provide consultative problem-solving and drive adoption. • Stay informed on product updates, scanner capabilities, and market trends to add strategic value in every interaction. • Continuous Improvement • Experiment with new tactics, talk tracks, and engagement models to improve retention and expansion. • Collaborate across teams to ensure customers receive timely, consistent support during every stage of their journey. • Capture and share Voice of Customer insights to influence product and operational enhancements. • Contribute to playbook development that scales successful multi-location engagement strategies company-wide.
Benefits
• $85K • Offers Commission • Actual compensation for roles will vary based on factors including the candidate's location, skills, qualifications, and experience. • Please note that compensation listed for U.S. based roles applies only to candidates working in the United States. Candidates hired outside the U.S. will receive regionally adjusted compensation. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • Please provide a link to your LinkedIn profile. If you do not have one, please enter "n/a". • Please select all that apply. • Campus Recruiting • Dandy Career's page • You know someone who works here • By selecting “Yes”, you agree to receive text messages from us about your job application. Message frequency varies, and message and data rates may apply. Learn more in our Privacy & SMS Policy. • I consent to the processing of my personal data for the purpose of evaluating my application, in accordance with Dandy’s Privacy Policy. • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa. • Black or African American • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Native Hawaiian or Other Pacific Islander • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
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