Everway - Core Account Manager (SC)

• Own expansion strategy and account plans across an assigned portfolio of existing mid-market customers. • Identify and progress cross-sell and upsell opportunities across Everway's Planning, Curriculum and AT solutions. • Deepen relationships with key stakeholders across schools, districts and educational organisations, identifying opportunities to increase product penetration and recurring revenue. • Coordinate with Customer Success on customer adoption and account-health signals to identify and time relevant expansion conversations. • Partner with the Renewal Rep to support renewal outcomes and develop appropriate commercial responses for at-risk accounts. • Manage expansion opportunities through the sales cycle, from discovery and qualification through proposal, negotiation and close. • Maintain accurate CRM records, pipeline information, forecasts and opportunity reporting across the assigned account portfolio. • Partner with Marketing, Customer Success, Finance, Legal, Product and Implementation teams to support customer outcomes and account growth. • Capture and communicate customer feedback, market intelligence and competitive insights to relevant internal teams. • Track progress against agreed expansion revenue, pipeline and activity targets, representing Everway at customer meetings, conferences, webinars and industry events as required. • Essential criteria • Essential criteria • 3+ years of account management, expansion sales or consultative sales experience in SaaS, EdTech or a related environment. • Demonstrated success growing revenue within an existing customer portfolio through cross-sell, upsell or account expansion. • Experience managing a portfolio of existing accounts and developing account plans to prioritise growth opportunities. • Experience managing commercial opportunities through a structured sales process from discovery through negotiation and close. • Consultative selling skills, with experience building relationships across multiple customer stakeholders. • Experience managing sales pipeline, forecasting and commercial reporting using CRM data. • Communicates clearly and effectively with customers, colleagues and stakeholders. • Desirable criteria • Desirable criteria • K-12, education or public-sector account management or sales experience, including an understanding of education funding cycles and purchasing processes. • Familiarity with MEDDPICC or a similar sales methodology. • Familiarity with CRM platforms such as Salesforce. • Experience using AI tools to support customer research, account planning, forecasting or workflow efficiency.