fal-ai - Account Manager, Commercial (EMEA)
Requirements
• 3+ years in SaaS account management, renewals or customer success with a quota or retention target. • Experience managing customers across several EMEA countries. • Strong negotiation, deal-structuring and contract-management skills, including legal and security reviews. • A record of growing accounts by finding new workloads and negotiating commercial terms. • Clear communication; you build trust with engineers and executives alike. • Organised enough to run a large renewal book across time zones. • Professional fluency in English. Turkish, German, French or Arabic is a plus. • Salesforce proficiency. • Background in AI platforms, cloud or data infrastructure. • Experience with consumption or usage-based pricing.
Responsibilities
• Drive retention and growth: run renewal cycles so they close on time, with larger commitments where it makes sense. • Expand accounts: find new teams, use cases and workloads inside existing customers, and introduce new fal models and capabilities. • Own the contract lifecycle: handle each renewal from first outreach through negotiation, signature and execution, including EU legal, security and DPA reviews. • Know customer value: explain fal's impact, usage and ROI to customer stakeholders through regular business reviews. • Manage a mixed book: prioritise across many smaller, usage-based accounts and a handful of large, strategic ones. • Forecast and report: keep forecasts accurate and Salesforce current; work SF overlap hours with US-based teams. • Improve the playbook: follow our processes and help adapt them to EMEA markets.
Benefits
• Competitive cash compensation, paid in USD • Regular travel to customers across EMEA and to our San Francisco HQ, expenses covered • Team events and offsites • Interesting, challenging work with a lot of room to grow • U.S. EQUAL EMPLOYMENT OPPORTUNITY INFORMATION:
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