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First Due - Trainer

Remote - USA$80k - $80k2d ago

Remote Senior NA Training Specialist Team Management Customer Training

Requirements

• +5 years of firefighting/EMS experience. • Technical experience managing or implementing software platforms within your fire department. • Demonstrated excellent written, verbal communication and interpersonal skills. • Experience in adult learning environments. • Self-directed with strong organizational and time-management abilities. • Ability to contribute and collaborate as member of a remote-based team. • Project management experience. • Demonstrated strong leadership abilities. • A detail- and accuracy-oriented work ethic, including ability to effectively document and resolve issues. • Experience creating knowledge base articles, release notes, video-based training, and other instructional content. • Ability to build positive and effective work relationships with customers, co-workers, vendors, and others. • Ability to travel 30% of the time to deliver in-person customer training.

Responsibilities

• Delivering exceptional customer service during all interactions with customers, both internal and external. • Conducting online and in-person training. • Collaborating with customers to maximize their success with First Due’s products. • Considering the unique needs of each customer by delivering intellectually stimulating instruction. • Identifying and mitigating gaps in customer knowledge. • Nurturing long-term relationships with our customers. • Creating knowledge base articles, release notes, training videos and other instructional content. • Serving as a subject matter expert for internal and external customers. • Influencing future lifetime value through higher product adoption, customer satisfaction, and overall engagement.