beaconholdings - Customer Implementation & Training Specialist (ERP Software) - SDC

• Experience & track record — 7+ years of experience in software training, ERP implementation, or enterprise application deployment, with a track record of leading customer-facing training workstreams through go-live. • ERP & MRP knowledge — Strong working knowledge of ERP platforms and experience supporting ERP or MRP implementations. You understand how decisions in one module affect users and processes elsewhere in the system. • Accounting fluency — A strong accounting background, with the ability to explain financial workflows such as general ledger, accounts payable, accounts receivable, and period-end close. Comfortable connecting operational transactions to their accounting impact. • Operational understanding — Familiarity with procurement, inventory, supply chain, or manufacturing processes, and the ability to translate a customer’s existing ways of working into system-based workflows. • Training & instructional design — Experience building role-based curricula and facilitating learning for adult audiences. Able to assess whether users can complete their work independently and adjust training when they need more practice. • Communication & customer focus — Clear and patient when explaining technical concepts to non-technical users. You listen carefully, ask useful questions, and build trust with customers navigating unfamiliar software. • Change management — Comfortable guiding teams through operational disruption. Able to recognise resistance or uncertainty, understand its cause, and help customer champions prepare their colleagues for new ways of working. • Project management & ownership — Able to manage training schedules and cross-functional dependencies across concurrent projects. You keep stakeholders informed and raise risks while there is still time to act. • Experience with digital adoption platforms, learning management systems, or e-learning authoring tools. • Familiarity with manufacturing costing, bills of materials, production planning, or inventory valuation. • Experience supporting data migration validation, reconciliation, or system configuration. • A professional accounting qualification or formal training in instructional design, project management, or change management. • Experience building a reusable training library or improving a software implementation methodology. • Ideally based near Markham or in the Greater Toronto Area. • WHAT YOU’LL GET: • Ownership of customer training and readiness across ERP implementations.