Amperon - Solutions Consultant & Customer Success Manager

• Land: Technical Sales Support • Own the technical layer of the European sales process — discovery, scoping, trial design, and closing alongside Account Executives • Run technical trials end to end: configure data delivery, validate forecast outputs against local market benchmarks, and ensure prospects can see value before they sign • Go deep with technical buyers — data engineers, quant analysts, scheduling teams — on API integration, forecast methodology, and data quality • Go wide with commercial buyers — trading VPs, heads of risk, C-suite — translating what Amperon does into the market and commercial terms they care about • Build reusable assets: RFP responses, integration guides, trial templates, market-specific overviews — infrastructure that makes the next deal faster • Bring genuine European market expertise into every prospect conversation; you are a peer in these discussions, not a pitch deck • Expand: Customer Success • Own the post-sale relationship for your European accounts — onboarding, adoption, health, renewals, and growth • Develop deep familiarity with each customer's business: their workflows, P&L exposure, success criteria, and where Amperon fits in their stack • Stay ahead of risk and opportunity; do not wait for Quarterly Business Reviews to have important conversations • Translate customer feedback into specific, actionable product requests — you are the primary signal from European markets back into our product and data science teams • Drive net dollar retention and identify expansion opportunities across your book • Build the CS motion and playbooks that will scale as we grow beyond this first hire • What Success Looks Like • By month three, you have run a full technical trial from discovery to close; you know our product as well as anyone outside the core team, and you have a clear view of each European account you inherited and what it needs from us. • By month six, you are running the European technical sales process independently; you have grown or renewed your first accounts, and you have shipped at least one piece of market intelligence or reusable asset that made the broader team sharper. • At one year, you are the person at Amperon who knows European energy markets best. You have shaped the product roadmap based on what you are seeing. You have a repeatable motion for landing and expanding European customers. And you are starting to define what the next chapter for the region looks like. • We Think This Role Would Be a Great Fit If You Have • The ideal background for this role is a trader or trading analyst who got curious about the commercial side - someone who has lived inside European power markets and now wants to use that knowledge in a client-facing role. We know that that combination is rare. If you have it, we want to talk. • 5+ years in European power markets — as a trader, trading analyst, market analyst, or in a technical role with direct exposure to commercial decisions and market dynamics • Deep fluency in European electricity markets — TSO balancing, intraday and day-ahead auction mechanics, cross-border flows, capacity markets, imbalance settlement. You have used this knowledge to make or inform real decisions, not just describe it • Hands-on with APIs and data — you can pull, interrogate, and present data independently, and you know what good and bad integration documentation looks like • Commercial instincts sharpened by market experience — you understand how customers think about risk, value, and cost because you have thought about them the same way • Able to speak peer-to-peer with a head of trading and then turn around and explain the same concept to an ops team or a CFO — without losing the room • Autonomous and organized — multiple simultaneous trials and accounts do not cause things to fall through the cracks