legora - Technical Delivery Manager, London
Requirements
• Proven experience in technical delivery, implementation, or a similar customer-facing technical role • Strong hands-on experience with SSO, authentication protocols, and enterprise integrations (DMS platforms, APIs) • Excellent project management skills with a structured, proactive approach to managing multiple parallel projects • Able to translate technical concepts clearly for non-technical audiences • Strong communicator who builds trusted relationships across customer and internal teams • Comfortable working autonomously in a fast-paced, high-growth environment • French language proficiency is an advantage, though not a requirement for this role • This is a full time, on-site position in London.
Responsibilities
• Lead integration projects from kickoff through go-live, owning technical documentation, test plans, and rollout execution to ensure on-time, high-quality delivery • Serve as the dedicated technical point of contact during implementation and early adoption, including proactive monitoring and regular stakeholder updates through go-live and the post-rollout period • Configure and support customer environments including SSO, DMS integrations (iManage, SharePoint, NetDocuments), and API-based connections • Provide dedicated post-rollout technical support for enterprise clients, troubleshooting advanced issues and driving high customer satisfaction • Coordinate across Sales, Engineering, and Customer Success to align on requirements and ensure a smooth rollout experience • Deliver technical training and guidance to customer teams on configuration, workflows, and best practices • Feed insights from delivery projects back to product and engineering to improve future implementations
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