hive-autonomy - Operations & Deployment Manager
Requirements
• Minimum 3+ years of experience leading industrial operations, field operations, service delivery or customer operations • Experience coordinating operational teams or shift-based organisations • Strong planning, coordination and execution skills • Comfortable working in fast-moving environments where priorities change quickly • Hands-on mindset with a willingness to spend significant time on customer sites • Professional working proficiency in English • Willingness to travel extensively across the UK • Experience from one or more of the following: • Logistics, warehousing or supply chain operations • Construction, mining or heavy equipment • Robotics, automation or autonomous systems • Field service, commissioning or industrial support • High-growth companies or technology scale-ups
Responsibilities
• Deliver Deployments • Lead the operational execution of Hive's first UK proof-of-concepts, validation projects and customer deployments. Coordinate site readiness, commissioning, validation and go-live activities together with customers, engineering and delivery teams, ensuring every deployment is delivered safely, efficiently and to a high operational standard. • Operational Delivery • Take ownership of day-to-day operational execution once deployments are live. Coordinate operators, shift planning, first-line operational support and operational performance across customer sites while continuously improving safety, uptime and service quality • Operational Readiness • Ensure customer sites are operationally prepared before deployment. Coordinate operator training, HSE requirements, operating procedures, documentation and customer readiness activities to enable successful go-lives. • Customer Operations • Build strong relationships with customer teams and become a trusted operational partner. Resolve operational issues quickly, manage expectations and continuously improve the customer experience as deployments mature. • Build Operational Capability • Help establish Hive's operational footprint in the UK. Develop practical processes, documentation and ways of working that enable the organisation to scale efficiently as new customers are added. Support recruitment, onboarding and development of operators and other operational roles as the business grows. • Continuous Improvement • Capture operational feedback from customers and operators and work closely with Engineering, Product and Delivery to improve Hive's platform, deployment methodology and operational processes.
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