Moxie - Principal Businesss Operations, Data & Insights

• Own the benchmark library. Build and maintain Moxie's cross-segment benchmark set — what "good" looks like across membership penetration, service mix, provider utilization, and growth trajectory, broken out by practice segment. This isn't a one-off project; it's a repeatable framework that gets sharper every cycle. • Run the insight cadence. Deliver monthly and quarterly trend reports that PSMs, sales, and marketing actively pull from — without routing everything through Ben (VP of BizOps). You're the go-to for "what does our data say about X?" • Make strategic projects smarter. Your analysis is the engine behind Moxie's #1 strategic bet - Practice 360. Every P360 engagement gets more credible and specific because of the benchmark context you provide. • Supply marketing with hero stats. Build a steady pipeline of data points — industry benchmarks, customer outcomes, segment-level trends — that give Moxie something genuinely interesting to say externally. • Shape the product roadmap. Surface patterns from across the practice base ("here's what top-quartile practices do differently") and feed them into product conversations as data-backed inputs, not anecdotes. • We're looking for: • Analytical rigor with an operator's instinct. You know how to build a defensible analysis, but you care more about whether it changes a decision than whether it's technically elegant. You can write a clean query and tell the story. • AI-native in practice, not just on paper. You're already using AI tools seriously in your workflow — for synthesis, analysis acceleration, and cutting through ambiguity. You don't need to be convinced; you're frustrated when others aren't there yet. • Greenfield experience. You've built something from scratch before — a reporting framework, a benchmarking methodology, an analytics function — and you know the difference between designing a system and maintaining one someone else designed. • Cross-functional credibility. You can earn the trust of various roles and departments who've never thought of themselves as data consumers. You translate insight into action without needing a translator. • Comfort with ambiguity at the edges. You know what questions are answerable today, what's directionally answerable, and when to hand off. You don't overclaim, and you don't underclaim. • 4–8 years of relevant experience, ideally from a consulting-to-startup path or an early BizOps/Strategy & Ops role at a Series B–D company where you had real ownership.