PocketHealth - Agentic AI Delivery Manager
Requirements
• 5-7 years in technical project management, implementation consulting, solutions delivery, or enterprise implementations, with accountability for execution and outcomes • Experience owning complex B2B deployments involving multiple stakeholders and dependencies, several at a time • Experience working with healthcare providers, or in similarly complex, regulated operational environments • Experience with EHR or RIS/PACS implementations, workflow automation, or integration-heavy enterprise software is a strong plus • Demonstrated ability to produce requirements or scope documentation that engineering teams have built from • Technical understanding of APIs, system integrations, and data flows. • Strong project management skills, including driving timelines, managing risks, and coordinating cross-functional teams • Excellent written and verbal communication with clients, executives, and front-line staff • Process improvement background is a plus • Ways Of Working • You bring structure to ambiguity and operate independently • You pay attention to the workflows adjacent to the ones you're deploying to expand the impact of conductor • You can manage multiple active deployments without dropping threads or cutting corners • You hold yourself to a high bar on both documentation quality and client outcomes • You can do amazing things at PocketHealth. You can positively impact the healthcare journey for millions of people, while building your career and developing your skills. It doesn’t have to be one or the other. It has been a part of our mission since our founding to empower patients & make healthcare accessible to all, and we know this can only be achieved with a team of diverse perspectives that is representative of the Patient & Provider communities we serve. • People love working here for these reasons and more: working remotely, our competitive salaries and benefits (including stock options for every employee!), four weeks of paid time off, unlimited paid wellness days, extended mental health coverage, and 16 weeks of parental leave top-up. • We’re proud to foster a culture that embraces diversity, equity, and inclusion, and we believe in caring for our employees with the same thoughtfulness we offer our Patients & Providers. • If there are ways we can support you through the recruitment process with an accommodation, please let us know by reaching out to [email protected]. Applications are accepted via posting only. • We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Responsibilities
• Own Deployments End-to-End • Serve as a point of contact for client stakeholders from kickoff through go-live • Build and manage deployment plans, timelines, milestones, dependencies, and risk tracking • Drive deployment cadence through regular status updates and clear ownership across internal and client teams • Plan and coordinate user acceptance testing and drive formal sign-off • Lead Discovery and Scoping • Run in-depth discovery sessions on each workflow in scope with the teams who do the work, including scheduling, medical records, and imaging operations • Document current-state workflows and standard operating procedures, including volumes, handoffs, exceptions, and systems involved • Produce scoping documents covering workflow logic, inputs and outputs, edge cases, integration dependencies, acceptance criteria, and success metrics • Define success metrics during discovery so every build is tied to a measurable outcome before development starts • Drive Delivery Across Teams • Partner with engineers to resolve open questions, evaluate feasibility and trade-offs, and manage scope changes • Identify blockers, drive resolution, and keep teams aligned toward launch goals • Determine when client requests fall outside contracted scope and require additional scope, resources, or alternative solutions • Maintain deployment documentation and tickets so teams have clarity on priorities and next steps • Own Outcomes and Expansion • Track and report outcome metrics for live automations and review them with clients regularly • Identify adjacent workflows Conductor could automate and partner with sales to develop expansion opportunities • Translate patterns across deployments into product feedback and repeatable discovery and delivery templates
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