Twilio - Technical Account Manager
Requirements
• Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! • 4+ years of proven experience • Twilio Messaging and or Voice experience • Good knowledge of RESTful technology, previous work with APIs and ability to understand and solve issues with cloud solutions. • Skilled in solving network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS • Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries. • Enthusiasm for interacting and collaborating with other groups within Twilio in your search for the solutions our customers need • Desired: • Development experience in Javascript, VOIP / SIP Applications, WebRTC • Twilio Messaging certification • Twilio Voice Certification • Twilio Email Certification • Location • This role will be remote, and based in Colombia. • Travel • We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
Responsibilities
• Be enthusiastic for interacting and collaborating with other groups within Twilio in your search for the solutions our customers need • Collaborate with customers’ developers to troubleshoot use of the Twilio helper libraries • Possess strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams • Partner with our customers' and their developers, architects, and support personnel to tackle complex problems with potentially very costly and far-reaching consequences • Work collaboratively with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs • Understand customer trends, analyze patterns, drive betterments and report what you observe to the management team in order to better improve our support process is a key part of the role
Benefits
• Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. • Twilio thinks big. Do you? • We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. • So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. • Stay alert to recruitment fraud • We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps..
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