Cloudflare - Technical Support Engineer Intern (July to December 2026)
Requirements
• Bachelor’s degree required in Accounting or Finance. • 2+ years of experience in Billing and A/R functions in a high-volume environment and in RevenueAccounting. • Exposure to international operations. • Experience participating in system evaluation and implementation. • Demonstrated effective written, verbal and interpersonal communication skills at all levels of theorganization. • Creative problem-solving skills coupled with good judgment. • Effective communication skills, verbal and written, to research, prepare and present information toManagement, as well as effective communication skills with co-workers. • Critical thinking and strong analytical skills. • Advanced Microsoft office skills. • Comfort in a fast-paced work environment, with multiple concurrent projects and priorities. • Ability to plan, execute and deliver on projects in a timely manner; plus, the ability to multitask on varyingprojects and initiatives. • Very high attention to detail; organized and thorough with a desire for continuous improvement. • Stellar work ethic. • Fluent in English and Spanish. • What Makes Cloudflare Special? • We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. • Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. • Project Galileo • Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. • Athenian Project • 1.1.1.1 • Sound like something you’d like to be a part of? We’d love to hear from you! • This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Responsibilities
• Strategic Revenue Generation: Architect and execute advanced territory and account plans to consistently exceed multi-million dollar sales targets and annual quotas, with a strong focus on new business acquisition and expansion within complex enterprise environments. • Strategic Revenue Generation: • Expert Pipeline & Forecasting: Lead proactive and strategic pipeline management efforts, demonstrating a sophisticated understanding of sales cycles and customer buying processes. Deliver highly accurate forecasts, providing clear insights and strategic guidance to sales leadership. • Expert Pipeline & Forecasting: • Deep Customer & IT Architecture Understanding: Develop a profound understanding of customers' IT architectures, including applications and third-party technologies. Architect and align Cloudflare Reference Architectures to customer environments, driving comprehensive platform solutions. • Deep Customer & IT Architecture Understanding: • Multi-Engagement Leadership: Orchestrate and manage multiple complex customer engagements simultaneously across various business units within an organization. Strategically connect disparate needs to strengthen Cloudflare's platform sale, actively involving and influencing technical C-level minus one executives. • Multi-Engagement Leadership: • Virtual Team Leadership: Set clear direction and lead a virtual team of in-GEO specialists, Product Managers, Deal Desk, and Legal to collaboratively manage and close complex customer opportunities. Proactively identify and navigate through situations to address colleague and customer needs, escalating as appropriate to drive urgency and efficient delivery. • Virtual Team Leadership: • Digital Transformation Authority: Act as an authority on digital transformation, understanding key drivers (e.g., new offering development, enhanced customer capabilities) and the broader market trends influencing these decisions. Position Cloudflare as a critical enabler of these transformations. • Digital Transformation Authority: • Compelling Value Creation: Articulate highly compelling, strategic value propositions for Cloudflare's services, directly linking them to customer business outcomes and strategic objectives. Lead with a strong focus on the "why," communicating the whole picture to both internal and external stakeholders. • Compelling Value Creation: • Advanced Negotiation & Closure: Expertly lead and navigate complex contract negotiations, driving win-win scenarios for all parties. Demonstrate advanced closing skills across new business and expansion opportunities. • Advanced Negotiation & Closure: • Trusted Advisor & Coach: Build long-term, executive-level strategic relationships, ensuring deep customer adoption, retention, and expansion. Consistently provide clear, direct, and constructive feedback to team members, coaching them to improve communication, learn from mistakes, and enhance the quality of work. Share learnings proactively to build trust across the organization. • Trusted Advisor & Coach: • Organizational Impact & Leadership: Consistently focus on the long-term needs of the team and the business, understanding how decisions impact other teams and openly sharing these insights. Leverage company-wide learnings to improve department and team execution. Serve as a leader within Cloudflare, making significant contributions while elevating the work of others by bringing diverse perspectives and strategic long-term thinking. • Organizational Impact & Leadership: • Examples of Desirable Skills, Knowledge, and Experience • Fluency in Russian and English • 8+ years of advanced experience selling complex technology solutions in the CIS region (particularly Uzbekistan, Kazakhstan and Azerbaijan), with a significant track record of consistently exceeding multi-million dollar quota targets. • 8+ years of advanced experience selling complex technology solutions in the CIS region (particularly Uzbekistan, Kazakhstan and Azerbaijan) • Deep expertise and fluency in Cloud Networking, Security, and Edge Computing technologies, with an exceptional ability to articulate features, benefits, and use cases across diverse customer segments (e.g., SMBs, enterprise, vertical markets). • Deep expertise and fluency in Cloud Networking, Security, and Edge Computing technologies • Proven ability to deeply understand complex customer IT architectures and effectively map them to Cloudflare Reference Architectures for successful platform sales. • Proven ability to deeply understand complex customer IT architectures • Demonstrated success leading and influencing virtual cross-functional teams (e.g., Solution Engineers, Product Managers, Legal) to drive complex deals to closure. • Demonstrated success leading and influencing virtual cross-functional teams • Exceptional strategic communication and presentation skills, with a focus on articulating the "why" and conveying the whole picture to executive leadership and technical decision-makers (C-level minus one). • Exceptional strategic communication and presentation skills • Advanced negotiation skills with a track record of closing large, complex, six-figure and multi-million dollar deals.
Benefits
• Cloudflare is the fabric of the modern internet, securing and accelerating approximately 20% of all HTTP traffic across 330 cities worldwide. Here, you aren’t just working on a siloed app; you are operating at the epicenter of the AI revolution, helping the world’s most innovative startups deploy LLMs and vector databases at the edge. From pioneering post-quantum cryptography to serving as the "Internet’s First Responder" during global BGP leaks and Zero-Day vulnerabilities, we provide a front-row seat to the future of compute. In our Singapore hub, you’ll join a culture of radical transparency and technical excellence where we prioritize a fast, private, and secure internet for everyone. • The Mission • The Mission • As a Technical Support Engineer Intern, you are the bridge between global customers and our internal product engineers. You will act as a technical investigator, translating complex puzzles into actionable solutions for everyone from solo developers to Fortune 500 enterprises. Your goal is to ensure the "Edge" remains reliable by diagnosing real-world use cases and providing direct feedback to our product teams. This is a high-impact, cross-functional role where your insights don’t just solve tickets; they actively shape the development of Cloudflare’s future product suite. • Forget the "intern" stereotypes—this is a 12-week intensive designed to turn students into world-class engineers. You will skip the coffee runs and dive straight into rigorous, hands-on training that bridges the gap between classroom theory and massive-scale infrastructure. Through close mentorship and job-shadowing, you’ll tackle the same complex troubleshooting as our full-time staff, gaining deep proficiency in networking, security, and serverless compute. You will leave Cloudflare not just with a line on your resume, but with a battle-tested portfolio of skills that will set you apart in the global tech talent pool. • What You’ll Do: Technical Impact & Growth • Deep-Dive Investigations: Move beyond surface-level fixes. You will troubleshoot complex networking, security, and performance issues using the same tools our core engineers use. • Deep-Dive Investigations: • The AI Frontier: Help customers operate and optimize Cloudflare Workers AI, exploring how LLMs and vector databases operate at the edge. • The AI Frontier: • Master the Stack: Gain battle-tested experience with Layers 3, 4, and 7. You’ll live in the command line using curl, dig, mtr, and openssl to diagnose global traffic patterns. • Master the Stack: • Cross-Functional Exposure: Beyond support, you’ll shadow senior engineers, contribute to product runbooks, and provide direct feedback to Product Management to shape the future of our features. • Cross-Functional Exposure: • High-Velocity Learning: Experience the thrill of a high-growth environment where new features ship daily and the scale is measured in petabytes. • High-Velocity Learning: • Available for a full-time minimum 12-week internship, working from our Singapore office 3-5 days a week between July - December.
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