CGS Nexus - Sales Executive - Contact Center / BPO Services
Requirements
• Minimum 8+ years of enterprise sales experience, with at least 5 years specifically in BPO services sales • Demonstrated success in closing large-scale BPO contracts (1M+ annual contract value) with major corporations • Proven track record of new logo acquisition in at least two of our core sectors: banking, finance, healthcare, or customer care • Deep understanding of BPO operations, delivery models, and industry best practices • Extensive experience selling in US markets with knowledge of regional business practices and regulations • Strong network of senior-level contacts within target industries • Excellent presentation, negotiation, and communication skills in English; additional European languages are highly advantageous • Bachelor's degree in Business, Finance, or related field • Technical Knowledge • Technical Knowledge • Proficiency in sales methodology and complex solution selling • Understanding of business process optimization and digital transformation • Knowledge of regulatory frameworks affecting BPO operations in banking, finance, and healthcare sectors • Familiarity with CRM systems and sales analytics tools • Strong financial acumen and ability to structure deals • Performance Expectations • Meet or exceed annual revenue targets for new logo acquisition • Maintain a qualified pipeline of 3x annual quota • Achieve specified levels of new client acquisition across target sectors • Maintain high proposal win rates and competitive deal conversion metrics • Regular travel (40-50% of time) • Success Metrics • Success Metrics • Achievement of quarterly and annual revenue targets • Number of new logo acquisitions • Average deal size and contract duration • Client satisfaction scores • Pipeline quality and conversion rates • Market share growth in assigned territories • Qualified candidates passionate about driving growth in the BPO industry and ready to take on a challenging role in a dynamic environment are encouraged to apply with a detailed resume and cover letter highlighting relevant achievements in logo sales.
Responsibilities
• Develop and execute strategic sales plans to acquire new logo clients within banking, finance, healthcare, and customer care sectors • Generate and maintain a robust pipeline of qualified opportunities with enterprise-level organizations • Create and present compelling value propositions and ROI analyses tailored to each prospect's specific needs and challenges • Navigate complex sales cycles involving multiple stakeholders and decision-makers at C-suite and senior management levels • Collaborate with solution architects and subject matter experts to design customized BPO solutions that address client requirements • Negotiate and structure complex commercial agreements while ensuring alignment with company objectives and profitability targets • Maintain deep market intelligence about competitor activities, industry trends, and regulatory changes affecting target sectors • Build and nurture relationships with industry influencers and maintain an active presence in relevant business networks
Benefits
• Competitive base salary reflecting experience and qualifications. • Performance bonus based on individual sales targets achieved. • Comprehensive health insurance plan including medical, dental, and vision care options. • Retirement savings plans with company matching contributions up to a certain percentage. • Generous paid time off policy allowing for personal rest and vacation days annually. • Flexible work schedule accommodating various working preferences within the role's scope of responsibilities. • Employee discount on products and services offered by CGS or its partners, where applicable.
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