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Jobs(38,923)/Customer Success Engineer Role(363)/SpryPoint (10) - Solutions Engineer (Pre-Sales)
SpryPoint

SpryPoint - Solutions Engineer (Pre-Sales)

Remote - Canada1mo ago
RemoteSeniorNAAsset ManagementLife InsuranceCustomer Success EngineerAmbassadorProspectingCustomer SuccessCAIADocumentation

Requirements

• 5+ years of experience demoing and selling SaaS solutions to utilities in North America - you know this world • Deep knowledge of utility software, including Customer Information Systems (CIS), Customer Self-Service, Mobile Field Service, Work Orders, Asset Management, and CMMS • Familiarity with the broader utility software ecosystem - ERP, SCADA, OMS, AMI, MDM • A solid understanding of utility operations across electric, water, wastewater, gas, broadband, and sanitation • Exceptional presentation and communication skills - you can walk a room of skeptical engineers and a C-suite exec through the same demo and land it both times • Strong active listening and discovery instincts - you ask the right questions before you start talking about solutions • A collaborative spirit and low-ego approach to working with sales, technical, and customer success teams • Comfort with travel and the ability to thrive in a remote-first environment • Demo2Win training or similar is a nice bonus, but a track record of winning deals matters more • 💫 Expect More From Your Career at SpryPoint • 🚀 Work your way - Remote-first environment, flexible working hours across North America, and hub offices in Charlottetown & Atlanta • 💰 Competitive Total Rewards - Comprehensive compensation package that grows with you • 💻 Complete Setup - MacBook + $800 to create your ideal home workspace • 🏥 Total Wellness - Health, dental, vision, and life insurance from day one • 🏝️ Recharge Time - Generous PTO and unlimited sick days • 📈 Future Security - RRSP (Canada) and 401k (US) matching programs • 🧠 Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program • 🧳 Team Connection - Annual company events and team offsites that bring us together • AI Disclaimer: 🔗 • We use an AI notetaker (Metaview) during interviews so we can give you our full attention. Please opt-in via this quick consent form. It's optional - if you'd prefer not to be recorded, just skip this step. • Need accommodations during our interview process? Let us know and we'll work with you to provide the necessary support. • Equal Opportunity & Inclusion • SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws. • Professional Identity Verification • To help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a background check and identity verification as a part of our SOC 2 compliance procedures.

Responsibilities

• Own the technical side of the sales cycle - from discovery and requirements gathering through demo delivery, proposals, and RFP responses • Build and deliver tailored, configured product demonstrations that connect SpryPoint's capabilities to a utility's specific needs and pain points • Become a product expert across SpryPoint's full suite - SpryCIS, SpryEngage, SpryMobile, and more - and stay sharp on industry trends and emerging technologies • Design solutions that are practical, usable, and built around how utilities actually operate • Serve as a trusted technical advisor to prospective customers throughout the sales process - the person they turn to when they have hard questions • Partner closely with Account Executives across territories to move deals forward • Support technical proposals, system architecture documentation, and RFQ/RFP responses • Represent SpryPoint at field marketing events, conferences, our National Users Conference, and regional trade shows • Travel approximately 25% of the time (roughly once a month), with occasional peaks up to 50%

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