Coinbase - Technical Program Manager, Knowledge Systems
Requirements
• 5+ years of technical program management, systems implementation, or operational program leadership in a complex cross-functional environment. • Deep familiarity with modern information retrieval architectures (such as vector databases, RAG, and LLM orchestration tools like LangChain or LlamaIndex) • alongside CMS platforms, structured content, and metadata models. • Strong systems thinking and operational judgment, with the ability to connect technical decisions to customer impact, specialist usability, compliance risk, and business performance. • Experience translating operational strategy into technical requirements, data schemas, and tooling investments. • Strong understanding of content systems, knowledge management, workflow automation, and internal tooling in operations or CX environments. • Proven ability to drive alignment across technical and non-technical stakeholders, especially where ownership is distributed and tradeoffs must be actively managed. • Demonstrated experience leading ambiguous, multi-team initiatives from concept through launch with clear accountability, risk management, and measurable outcomes. • Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and qualityJOB ID: P77124 • Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)). • Pay Transparency Notice: • Annual base salary range (excluding equity and bonus): • $148,835—$175,100 USD • Application Limit: Candidates may submit a maximum of 4 applications per 30-day period. • Application Limit:
Responsibilities
• Own technical programs that improve the systems, tooling, and workflows behind customer self-service, internal support knowledge, and AI-assisted discovery (e.g., RAG pipelines, semantic search, and agentic workflows). • Drive cross-functional alignment across Knowledge Systems, engineering, product, and partner teams to translate complex knowledge taxonomies and unstructured data into clear technical specifications, APIs, schemas, and execution plans. • Lead the planning and delivery of high-leverage initiatives such as workflow automation, knowledge system modernization, CMS improvements, metadata and structure enhancements, and launch-readiness tooling. • Partner with Knowledge Systems leads to ensure knowledge is accurate, structured for machine-readability and actionability, ready ahead of launch, and governed appropriately for customer, specialist, and compliance needs. • Build and run an operating cadence for technical initiatives, including roadmap tracking, dependency management, risk escalation, and delivery accountability. • Identify opportunities to reduce manual work, improve scale, and prevent headcount from growing linearly with business complexity and launch volume.
Benefits
• Medical Plan, Dental and Vision Plan with generous employee contributions • Health Savings Account with company contributions each pay period • Disability and Life Insurance • 401(k) plan with company match • Wellness Stipend • Mobile/Internet Reimbursement • Volunteer Time Off • Fertility Counseling and Benefits • Generous Time off/Leave Policy • The option of getting paid in digital currency
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