sequence - Product Specialist - London

• Manage the customer implementation lifecycle from signature to go-live • Translate complex customer pricing models into the Sequence data model • Deliver expert guidance and support to customers on how to accelerate their onboarding and optimise their usage of the Sequence platform • Become a trusted source of product feedback for our product and engineering teams as the frontline operator working with customers everyday • Build the playbook and scale our onboarding and product specialist team right next to our C-level team • Technical background - STEM degree and/or experience working with highly products or teams, or demonstrated technical side projects • Energised by taking ownership of problems and moving at lightning speed to deliver customer value at every opportunity • Strong communication skills and attention to detail • Comfortable communicating and building relationships with technical and non-technical stakeholders • THIS IS A GREAT FIT IF YOU... • ✅ Enjoy being hands-on with customers and detailed product implementations • ✅ Want to work as part of a small, fast-moving team • ✅ Can handle high volumes of support messages and customer asks in quick succession - this is a true operator role for fast-paced / high velocity individuals • ✅ Comfortable with uncertainty and lack of structure, you will be a central part of building our implementation function and with that, comes the need to navigate difficult but highly impactful business decisions • ✅ Want to work on something new. The biggest product and company decisions still lie ahead of us • ✅ Are happy to learn deeply about our customers, the problems they face, and work with them to figure out solutions • ✅ Eager to step beyond your role at times to provide critical customer feedback to Product & Engineering • THIS WON’T BE THE RIGHT ROLE IF YOU… • 👎 You require established, longstanding templates and structure to be provided for you. We are at a scrappy stage where everyone is hands on with testing and iterating on best practices for our customer onboarding journey. • 👎 You prefer a slower pace. We're tackling real problems for our customers today, so we need to move quickly. • 👎 Your main priority is being in a 'strategy' role and not being hands on with customers solving tactical day to day problems • 👎 Want all of the benefits that come with a larger, established tech company. • 👎 You are uncomfortable with being pulled across multiple, fast-paced customer projects at once, often with detailed requirements and varying degrees of complexity. • THE INTERVIEW PROCESS • We're moving very fast and are ready to act quickly to introduce top talent to our team. Our interview process has been optimised to provide a quick decision-making process, so you can quickly get up and running with our team if there is a mutual fit. • 1. 20-minute screening call with Talent (Emily https://www.linkedin.com/in/emily-cory/) • 2. 30-minute interview with Ma'ayan https://www.linkedin.com/in/maayantzoubari/ • 3. 45-minute Product Assessment with our COO (Enda https://www.linkedin.com/in/enda-cahill/) • 4. 30-minute Executive Interview with our CEO (Riya https://www.linkedin.com/in/riya-grover-a22a4822/) • Public resources on Sequence: • Wharton FinTech: Reinventing Billing & Quote-to-cash https://open.spotify.com/episode/7us5NAtkdqCcZfj3hbt69t (Dec 2025): origin story, why Riya built Sequence after her first exit. • Tech Finance with Sasha Orloff: E14: Revenue Models 101 & the New Stack https://open.spotify.com/episode/786u1QB6Y9woyWOkdvIGWC: pricing/revenue models, quote-to-cash thesis. • Riding Unicorns: S6E5 https://open.spotify.com/episode/0sPZKpal2sfreKxtaM2hLP (written recap https://readingunicorns.substack.com/p/s6e5-riya-grover-co-founder-and-ceo): M&A, founding story, enterprise product views. • Bae HQ: Episode 207 https://www.thebaehq.com/podcasts/episode-207-riya: a16z round, category vision. • The SaaS CFO with Ben Murray https://www.youtube.com/watch?v=qqgSrDLHPks: AI-native B2B billing pitch. • Converge Podcast https://www.youtube.com/watch?v=Yd7pDTiig_g (May 2024): "financial router" framing. • Transcript of the Wharton FinTech episode https://podcasttranscript.ai/library/reinventing-billing-quote-to-cash-with-sequence if you want to skim rather than listen. • USXP: From Oxford to a16z: building a US-first mindset at Sequence https://www.usxp.co/resources/from-oxford-to-a16z-how-riya-grover-built-a-us-first-mindset-at-sequence/: go-to-market and US expansion. • The FP&A Guy: How modern finance teams are automating billing with AI https://www.thefpandaguy.com/future-finance/how-modern-finance-teams-are-automating-billing-and-revenue-workflows-with-ai-tools-riya-grover: guest piece on AI in finance ops. • Sequence blog: Introducing Sequence 2.0 https://www.sequencehq.com/blog/introducing-sequence-20: her launch post for the AI-native rebuild.